Our Official Code of Conduct

Friday, 17 January 2020
Your journey

Please read the below carefully, not following these rules may result in prosecution or a penalty charge.

Did you know that when you travel on the railways you have to follow a certain set of rules, these rules are called, bylaws. In other words, they are a simple set of guidelines to help keep all our team members and customers safe and happy whilst travelling with us.

In some circumstances, rules are made to be broken, but in this case they’re not, as not following these bylaws could land you with a fine… or even worse, prosecution. Therefore, we would appreciate it if you could take up a couple of minutes of your time today to get up to speed on the do’s and don’ts of rail travel by reading the below:

Our number one rule to follow: Remember your ticket. Or as West Midlands Railway likes to say ‘Get it before you go’

It is imperative that you remember to buy your ticket before travelling with us, not doing so could result in a £20 penalty fare charge, or twice the full single fare applicable (whichever is the greater amount), plus the single fare applicable to your destination station if you continue your journey.

It is also important to note that Permit to Travel tickets are no longer in operation, but there are plenty of ways that you can ‘get it before you go’.

You can purchase your ticket at:

  • Online at wmr.uk
  • A station ticket office window
  • A ticket vending machine at a station
  • Via our mobile app

We believe that it’s nicer to be nice so rule number two is: Be considerate to others

Being considerate to others comes at no cost, in the end, we are all human and we all have feelings. Our team members are there to offer their help and to keep everyone safe while travelling, it is not their fault if a train is cancelled or delayed. Therefore, any bad behaviour towards our team members or members of the community is not acceptable, and any bad behaviour could result in prosecution.

Nobody likes a dirty seat, so rule number three is: Keep feet off the seats

Similarly, to our passenger behaviour guidelines, we just want to remind travelling customers that your feet should be kept off the seats, it is actually an offence under the railway bylaws, and lets face it, it’s just not nice!

An incredibly important rule across the railway: Keep off the track!

Train tracks are extremely dangerous and life-threatening, and no, we’re not just saying this to avoid ‘meddling kids’ causing disruption, we say it to keep you safe. Not only this, trespassing on the railway is also illegal, which means you could be taken to court and face a £1,000 fine. We therefore ask you to use the bridges or underpasses provided at your station to allow you to safely get to other platforms.

We are watching you, but it’s only because we care, rule number five: Looking out for you

We operate CCTV for your safety, not to spy on you or to listen to what flavour pizza you’re planning on ordering this weekend, we do it simply because we care. Our CCTV cameras are there to detect any suspicious behaviour or luggage at our stations, or on our trains, and to make sure that we get it all caught on camera.

You can help us help you by reporting any suspicious behaviour or unattended luggage by texting the British Transport Police on 61016.

Our final rule is: Go on…bin it!

Now, we’re not talking rubbish… really! Our cleaning teams work extremely hard to help keep our trains as clean as possible. Please help by popping your rubbish in the bins provided or by taking it with you.

In the end, it’s nothing your Nan hasn’t already told you!