Customer Panel

Help to keep us on track

We want to make your train service better. We have a new team at the top, and plans for big improvements throughout 2020. But we need to know what’s important to you: what are we getting right and where do we need to rethink our approach? This year, we’re launching our brand new customer panels - your chance to hold us to account and keep us on track. Click here to apply now.

All we’re looking for is constructive feedback – most of it online. You can choose how much you want to share and how involved you want to be. In return, we promise to listen to your thoughts, views and suggestions – and to be as open and transparent as we can about how we plan to address them.

To apply for your place on a 2020 panel – there are 16 to choose from - simply click on the link below. We’re looking for a wide cross-section of travellers – young and old, regular and infrequent - from a variety of backgrounds, to make sure we’re delivering a service that’s right for everyone.

Apply Now