Birmingham Moor Street Train Station
Station message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Birmingham Moor Street at a glance
Address:
Queensway
Birmingham
West Midlands
B4 7UL
Ticket office:
- Monday to Friday: 05:40 to 00:10
- Saturday: 05:55 to 23:55
- Sunday: 08:40 to 00:10
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Ticket machine
- Toilets
- Wifi
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Chiltern Railways |
| Ticket office information | Next to main ticket office. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Chiltern Smartcards can be obtained from www.chilternrailways.co.uk |
| Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details | Telephone: 03456 005 165 |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Waiting room information | Waiting rooms are located on Platform 1 and between platforms 3 & 4. |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Café, Buffet, Coffee kiosk |
| Toilets available | Yes |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk |
|
| Post box available | No |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | Located within a retail outlet on the station |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Newsagent, Flower stall |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 03456 005 165 |
| Customer help points available | Yes |
| Staff help information | Passenger Assistance meeting points: For platforms 2-4: in front of the booking office on the main concourse. For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165. |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Step Free Access Category A. Step free access to all platforms. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | At the main entrance. |
| Wheelchairs | Yes |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 28 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Between Platforms 2 and 3 at the south end of the station. |
| Rail replacement information | This station is not usually served by rail replacement buses, due to difficult road access. |
|---|
Follow this link to find the station map