Birmingham Moor Street Train Station

Birmingham Moor Street at a glance


Birmingham Moor Street station
West Midlands
B4 7UL

Ticket office:

Monday to Friday: 05:40 - 00:10
Saturday: 05:55 - 23:55
Sunday: 08:40 - 00:10
  • Ticket office
  • Prepurchase collection
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available

Station information

Staffing level Full time
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Chiltern Railways
Ticket office opening times

Next to main ticket office.

  • Monday to Friday: 05:40 - 00:10
  • Saturday: 05:55 - 23:55
  • Sunday: 08:40 - 00:10
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Chiltern Railways Smartcards can be obtained from

Penalty fares CH
Penalty fares URL
Top up Smartcards here Yes
Customer service information

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Left luggage

Available: No

Lost property

Telephone: 03456 005 165


  • Monday to Friday: 12:00 - 20:00
Seated area
Waiting room

Waiting rooms are located on Platform 1 and between platforms 3 & 4.

Bench-style seating is available in both waiting rooms and on the platforms.

The waiting rooms are heated.

The waiting rooms are open during the hours that trains are running.

Station buffet

Café, Buffet, Coffee kiosk


Between Platforms 2 and 3

The toilets are open during the hours that trains are running.

Baby changing facilities

Female toilets

ATM machine

Located within a retail outlet on the station


Newsagent, Flower stall


We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .


03456 005 165


  • Monday to Sunday: 07:00 - 20:00
Staff help

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

Staff are available at this station during train running hours

Turn up and go assistance is available from this station

Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

  • Monday to Friday: 04:55 - 01:00
  • Saturday: 05:45 - 01:00
  • Sunday: 07:45 - 00:10
Induction loop available Yes
Ticket machine
Accessible booking office counter available
Ramp for train access available
Accessible taxis information

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

National Key toilets available
Step free access

Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Ticket gates
Impaired mobility set down available

Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers

No car park information available.
Onward travel

Information to plan your onward journey is available in a printable format here

Cycle storage available Yes
Cycle storage spaces 28
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Between Platforms 2 and 3 at the south end of the station.

Cycle storage types
  • Racks
Rail replacement information

This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station .

Live arrivals and departures

Load stations
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