Birmingham Moor Street Train Station
Birmingham Moor Street at a glance
Address:
Birmingham Moor Street stationQueensway
Birmingham
West Midlands
B4 7UL
Ticket office:
Monday to Friday: 05:40 - 00:10Saturday: 05:55 - 23:55
Sunday: 08:40 - 00:10
- Ticket office
- Prepurchase collection
- Ticket machine
- Toilets
- Wifi
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Station operator | Chiltern Railways |
| Ticket office opening times | Next to main ticket office.
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|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Chiltern Smartcards can be obtained from www.chilternrailways.co.uk |
| Penalty fares | CH |
| Top up Smartcards here | Yes |
| Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
|---|---|
| Left luggage | Available: No |
| Lost property | Telephone: 03456 005 165
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| Seated area | Yes
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|---|---|
| Waiting room | Waiting rooms are located on Platform 1 and between platforms 3 & 4. Bench-style seating is available in both waiting rooms and on the platforms. The waiting rooms are heated. The waiting rooms are open during the hours that trains are running. The waiting rooms are open during the hours that trains are running. |
| Station buffet | Café, Buffet, Coffee kiosk Yes
|
| Toilets | Yes
Between Platforms 2 and 3 The toilets are open during the hours that trains are running. |
| Baby changing facilities | Yes
Female toilets |
| Wifi | Yes
|
| ATM machine | Yes
Located within a retail outlet on the station |
| Shops | Newsagent, Flower stall Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
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| Staff help | Passenger Assistance meeting points: For platforms 2-4: in front of the booking office on the main concourse. For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform. Staff are available at this station during train running hours Turn up and go assistance is available from this station Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
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| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165. |
| National Key toilets available | Yes
|
| Step free access | Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. |
| Ticket gates | Yes
|
| Impaired mobility set down available | Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers No
|
| Wheelchairs | Yes
|
| Onward travel | Information to plan your onward journey is available in a printable format here |
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| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 28 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Between Platforms 2 and 3 at the south end of the station. |
| Cycle storage types |
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| Rail replacement information | This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station . |
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