Birmingham Moor Street Train Station
Station message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Birmingham Moor Street at a glance
Address:
Queensway
Birmingham
West Midlands
B4 7UL
Ticket office:
- Monday to Friday: 05:40 to 00:10
- Saturday: 05:55 to 23:55
- Sunday: 08:40 to 00:10
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Ticket machine
- Toilets
- Wifi
- Seated area available
Station information
Staffing level | Part time |
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CCTV | Yes |
Information systems |
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Ticket office information | Next to main ticket office. |
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Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Smartcards issued here | Yes |
Top up Smartcards here | Yes |
Validate Smartcards here | No |
Smartcards information | Chiltern Smartcards can be obtained from www.chilternrailways.co.uk |
Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
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Left luggage | No |
Left luggage contact details | |
Lost property |
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Lost property contact details | Telephone: 03456 005 165 |
First class lounge | No |
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Seated area available | Yes |
Waiting room | Yes |
Waiting room information | Waiting rooms are located on Platform 1 and between platforms 3 & 4. |
Trolleys available | No |
Station buffet available | Yes |
Station buffet information | Café, Buffet, Coffee kiosk |
Toilets available | Yes |
Baby changing facilities available | Yes |
Baby changing facilities information | Female toilets |
Showers available | No |
Telephones available | Cards and Coins |
WiFi available | Yes |
Web kiosk |
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Post box available | No |
Tourist information office available | No |
ATM available | Yes |
ATM information | Located within a retail outlet on the station |
Bureau de change available | No |
Shops available | Yes |
Shops information | Newsagent, Flower stall |
Helpline opening times |
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Helpline contact details | Note: 03456 005 165 |
Customer help points available | Yes |
Staff help information | Staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. |
Staff help opening times |
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Induction loop available | Yes |
Accessible ticket machines available | Yes |
Accessible booking office counter available | Yes |
Ramp for train access available | Yes |
Accessible taxis information | If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165. |
National key toilets available | Yes |
Step free access | Yes |
Step free access information | Flat access to all platforms. |
Ticket gates exist | Yes |
Impaired mobility set down available | Yes |
Impaired mobility set down information | At the main entrance. |
Wheelchairs | Yes |
Bus services available | Yes |
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Bus services information | Information to plan your onward journey is available in a printable format here |
Cycle storage available | Yes |
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Cycle storage number of spaces | 28 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | Between Platforms 1 and 3 at the south end of the station. |
Rail replacement information | This station is not usually served by rail replacement buses, due to difficult road access. |
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