Birmingham Moor Street Train Station
Birmingham Moor Street at a glance
Address:
Queensway
Birmingham
West Midlands
B4 7UL
Ticket office:
- Monday to Friday: 05:40 to 00:10
- Saturday: 05:55 to 23:55
- Sunday: 08:40 to 00:10
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Ticket machine
- Toilets
- Wifi
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Chiltern Railways |
| Ticket office information | Next to main ticket office. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Chiltern Smartcards can be obtained from www.chilternrailways.co.uk |
| Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details | Telephone: 03456 005 165 |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Waiting room information | Waiting rooms are located on Platform 1 and between platforms 3 & 4. Bench-style seating is available in both waiting rooms and on the platforms. The waiting rooms are heated. The waiting rooms are open during the hours that trains are running. |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Café, Buffet, Coffee kiosk |
| Toilets available | Yes |
| Toilets information | Between Platforms 2 and 3 The toilets are open during the hours that trains are running. |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk |
|
| Post box available | No |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | Located within a retail outlet on the station |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Newsagent, Flower stall |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
|
| Helpline contact details | Note: 03456 005 165 |
| Customer help points available | Yes |
| Staff help information | Passenger Assistance meeting points: For platforms 2-4: in front of the booking office on the main concourse. For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform. Staff are available at this station during train running hours Turn up and go assistance is available from this station |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165. |
| National key toilets available | Yes |
| Step free access | Yes |
| Step free access information | Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | No |
| Impaired mobility set down information | Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers |
| Wheelchairs | Yes |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 28 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Between Platforms 2 and 3 at the south end of the station. |
| Rail replacement information | This station is not usually served by rail replacement buses, due to difficult road access. |
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Follow this link to find the station map