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Frequently Asked Questions

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Browse our FAQs.

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Buying Tickets Online FAQs

Browse frequently asked questions about your online account and buying train tickets online.

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Contacting Us FAQs

Browse frequently asked questions about how to contact us.

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Delay Repay FAQs

Browse frequently asked questions about how to claim compensation for a delay.

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Loop WiFi & Entertainment FAQs

Browse frequently asked questions about Loop on-board WiFi and entertainment.

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Penalty Fares FAQs

Browse frequently asked questions about penalty fares.

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Season Ticket FAQs

Browse frequently asked questions about Season Tickets.

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Tickets FAQs

Browse frequently asked questions about tickets.

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Ticket Refunds FAQs

Browse frequently asked questions about getting a refund for unused tickets.

About Us

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Tickets & Discounts

  • Advance
  • Off-Peak
  • Anytime
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Travel Info

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  • Lost Property
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  • Travel More Comfortably
  • LOOP On-Train Entertainment

Destinations & Offers

  • Birmingham
  • Hereford
  • Lichfield
  • Shrewsbury
  • Stafford
  • Stratford-Upon-Avon
  • Worcester
  • 2FOR1 Offers
  • Go Shopping by Train
  • A Taste Of Christmas
  • Discount Theatre Tickets In Stratford Upon Avon

About Us

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  • Careers
  • Investing to Improve
  • Our Performance
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  • Adopt a Station
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    • Kids Go For £1
    • Group Save - Save 1/3
    • Rangers & Rovers
    • Travel for £1
    • £2.50 Evening Return
  • Travel Info Toggle sub-menu
    • Service Disruptions
    • Changes to Train Times
    • Live Departures & Arrivals
    • Timetables
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    • Birmingham
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    • Lichfield
    • Shrewsbury
    • Stafford
    • Stratford-Upon-Avon
    • Worcester
    • 2FOR1 Offers
    • Go Shopping by Train
    • A Taste Of Christmas
    • Discount Theatre Tickets In Stratford Upon Avon
  • About Us Toggle sub-menu
    • News Desk Toggle sub-menu
      • Press Office Contacts
    • Careers
    • Investing to Improve
    • Our Performance Toggle sub-menu
      • Train Performance
      • Service Quality Performance
      • Satisfaction Survey Results
      • Customer Report
    • Passengers' Charter
    • Company Information Toggle sub-menu
      • Statement on Modern Slavery
      • Environmental and Energy Policy
      • Filming and Photography Policy
      • Gender Pay Gap
      • Meet the Team
    • Contact Us Toggle sub-menu
      • Customer Relations
      • Book Assisted Travel
      • Frequently Asked Questions
    • Delay Repay
    • Adopt a Station
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    • Who are your Cross City Heroes?
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