Our performance

We have targets for delivering a service you can rely on.

Our trains are monitored every minute, every day. We publish performance results every four weeks, online and at stations, within ten working days of the information being available:

  • Trains more than 30 minutes late, the number of cancelled trains and ‘short formed’ trains (i.e. not as many carriages as planned)
  • Public performance measure: the percentage of trains arriving at their destination within five minutes of schedule
  • Right time at each station: the percentage of trains arriving on-time at each station along a route