Our Passenger Behaviour Guidelines

Friday, 17 January 2020
Your journey

At West Midlands Railway we believe that it’s nicer to be nice, to each other and our team members. Check out our simple guide on how to make journeys more enjoyable for everyone.

Behaviour at stations can have a major influence on the type of journeys you and fellow passengers have, also how enjoyable our team members find their working environment. Believe it or not, in some instances bad behaviour can also affect the train times, causing delays that affect everyone’s day. Reading the guide below carefully will ensure that you will be a gold star passenger and that everyone across the railway has an enjoyable experience.

Guideline One: Turn down for what?

Being too loud can really affect everyone’s train and station experience which can be incredibly annoying for a lot of people. Now we are not saying sit in silence, we love music, entertainment and conversation as much as the next person; you never know who you might meet on the train. But, being too loud can really disturb people’s journeys, which is why it’s a good idea to pop your headphones in, talk a little quieter (especially in a big a group) and let everyone enjoy their journey.

Guideline Two: Keep feet off the seats

In the end, no one likes a muddy seat, all of our team members work hard to keep the trains as tidy as possible, you can help by respecting each other and our trains and keep your feet on the floor.

Guideline Three: Make room for others

We understand that trains are incredibly busy at peak times across the network. For this reason, our team members on the trains and at stations may kindly ask for you to move down the aisles to allow passengers to board the train safely.

Guideline Four: Go on... bin it!

We are pretty sure many of us have heard our parents say, ‘your room looks like a pigsty’, no? Well, as we get older, we start to understand exactly why our parents said what they did. Nobody likes a messy workplace or travel experience. Our cleaning staff work incredibly hard to help keep stations and trains as clean and tidy as possible. So, let’s stick our pop cans and crisp packets in the rubbish bins provided or take it with us.

Guideline Five: Keep the doorways clear

We are sometimes in a rush to be first one on the train but standing in front of the train doors is not only obstructing those getting off the train, but it is also a health and safety hazard for everyone. At West Midlands Railway we carry all types of people on our network; from tiny babies, the elderly, mothers to be, school children, passengers with additional needs, to business – people commuting to work. So, it is imperative that we help create a safe environment for each other by allowing onboard passengers to exit the train first before you try to board the train in a safe manner.

Guideline Six: Walking is our preferred sport

Don’t Bolt it, Hoy it, or Tony Hawk it, let’s leave all the running, cycling, rollerblading, skateboarding, Segway riding activities to the professionals. Walking is our preferred sport at our stations. For your safety, other passengers’ safety and our team members safety, please walk and don’t rush.

So, next time you are travelling with us, please set the right example for others to help create a railway community that is considerate to each other. Thank you.

If you would like to get up to speed on rules of the railway, why not read our official code of conduct?