Birmingham International Train Station
Birmingham International at a glance
Address:
Birmingham International stationStationlink Road
Birmingham
West Midlands
National Exhibition Centre
B40 1PA
Ticket office:
Monday to Friday: 05:40 - 21:00Saturday: 06:15 - 21:00
Sunday: 08:15 - 21:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office opening times | Ticket Machines can be found in the main Booking Hall area.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase |
| Penalty fares | VT |
| Top up Smartcards here | Yes |
| Customer service information | Except Christmas Day & Boxing Day |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: Yes |
| First class lounge opening times | Located Up the stairs from the platforms, lift available Tickets Accepted Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with desks, power points and screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available
|
|---|---|
| Seated area | Yes
|
| Waiting room | Yes
Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1. |
| Station buffet | Yes
|
| Toilets | Yes
The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key |
| Baby changing facilities | Yes
|
| Wifi |
Yes
|
| Post box | Yes
|
| ATM machine | Yes
|
| Shops | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Staff help | Passenger Assist Meeting Point on the concourse by the Ticket Counter. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes
The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key |
| Step free access | Category A - This station has step-free access to all platforms / the platform |
| Ticket gates | Yes
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 2124 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. Different rates apply to non rail users, please speak to a member of staff. |
| Onward travel | Information to plan your onward journey is available in a printable format here |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 45 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | 18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information) |
| Cycle storage information | 4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces) 10 stands in shelter short stay car park Cycling compound with 27 spaces available at the front of the station |
| Cycle storage types |
|
| Cycle hire | Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information. |
| Rail replacement information | Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park. |
|---|---|
| Taxi rank | |
| Airport | Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' people mover. The Air-Rail Link take two minutes to get to the airport and operates between 05:15 and 02:00 daily. For customers heading to Birmingham Airport requiring assistance, staff will be available to provide assistance to the Air-Rail Link where there is an intercom available to advise Birmingham Airport of your arrival for assistance at the Airport. |