Train Performance

Period Results

All figures below are for West Midlands Railway, 2021, Period 2203.

Arrival time Percentage of total
Early 37.9%
On time 69.5%
Within 3 mins 86.0%
Within 5 mins 91.7%
Within 10 mins 97.1%
Within 15 mins 98.7%
15+ mins 0.6%
20+ mins 0.4%
30+ mins 0.2%
Cancellations (WMR Caused) 3.2%
Cancellations (All) 5.0%
PPM 88.45%
Right Time 75.0%

Download Period 2 Report (PDF)

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Year Period 4 Weeks Ending Actual PPM
2019/2020 Period 1 27 Apr 19 91.70%
Period 2 25 May 19 91.30%
Period 3 22 Jun 19 87.20%
Period 4 20 Jul 19 86.50%
Period 5 17 Aug 19 82.50%
Period 6 14 Sep 19 88.80%
Period 7 12 Oct 19 80.50%
Period 8 09 Nov 19 76.90%
Period 9 07 Dec 19 73.10%
Period 10 04 Jan 20 78.10%
Period 11 01 Feb 20 88.20%
Period 12 29 Feb 20 84.90%
Period 13 31 Mar 20 83.80%
2020/2021 Period 1 02 May 20 97.70%
Period 2 30 May 20 96.60%
Period 3 27 Jun 20 95.60%
Period 4 25 Jul 20 97.10%
Period 5 22 Aug 20 94.00%
Period 6 19 Sep 20 91.80%
Period 7 17 Oct 20 90.10%
Period 8 14 Nov 20 90.33%
Period 9 12 Dec 20 92.70%
Period 10 09 Jan 21 93.70%
Period 11 06 Feb 21 93.40%
Period 12 06 Mar 21 94.69%
Period 13 31 Mar 21 94.08%
2021/2022 Period 1 02 May 21 94.60%
Period 2 29 May 21 93.65%
Period 3 26 June 21 88.45%

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

Our service quality targets cover stations, trains and customer service over the course of the franchise.

Service quality regime – stations

Service target 2018 2022 2026
Ambience 88% 94% 94%
Maintenance 92% 97% 97%
Cleanliness 83% 90% 90%
Information 70% 95% 95%
Ticketing & Staff 69% 94% 94%

Service quality regime – trains

Service target 2018 2022 2026
Ambience 61% 88% 88%
Cleanliness 76% 90% 90%
Information 44% 89% 89%
Customer Service 50% 92% 92%

Service quality regime – customer service

Service target 2018 2022 2026
Technology 99% 96% 96%
Information & Customer Contact 95% 96% 96%