Train Performance

We have targets for delivering a service you can rely on.

Our trains are monitored every minute, every day. We publish performance results every four weeks, online and at stations, within ten working days of the information being available:

  • Trains more than 30 minutes late, the number of cancelled trains and ‘short formed’ trains (i.e. not as many carriages as planned)
  • Public performance measure: the percentage of trains arriving at their destination within five minutes of schedule
  • The percentage of trains arriving on-time or early

Train performance

These graphs compare performance over the past four weeks to the published timetable. We publish results by network, and by region.

Routes filtered by selected station

No routes go through that station.

Number of trains arriving West Midlands Railway
18 August 2019 - 14 September 2019
Total trains planned to run: 21854
19414 arrived within five minutes of scheduled arrival time
88.8%
14195 on time or early
65.0%
713 more than 15 minutes late
3.3%
8 trains between 30 and 59 minutes late
0.0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
591 trains cancelled
2.7%
599 trains cancelled or with significant lateness (CaSL)
2.7%
152 trains with fewer carriages than planned
0.70%
Number of trains arriving West Midlands Inter Urban
18 August 2019 - 14 September 2019
Total trains planned to run: 2886
2357 arrived within five minutes of scheduled arrival time
81.7%
1428 on time or early
49.5%
154 more than 15 minutes late
5.3%
4 trains between 30 and 59 minutes late
0.1%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
97 trains cancelled
3.4%
101 trains cancelled or with significant lateness (CaSL)
3.5%
59 trains with fewer carriages than planned
2.04%
Number of trains arriving West Midlands Local
18 August 2019 - 14 September 2019
Total trains planned to run: 2984
2476 arrived within five minutes of scheduled arrival time
83.0%
1299 on time or early
43.5%
96 more than 15 minutes late
3.2%
2 trains between 30 and 59 minutes late
0.1%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
73 trains cancelled
2.4%
75 trains cancelled or with significant lateness (CaSL)
2.5%
1 trains with fewer carriages than planned
0.03%
Number of trains arriving Snow Hill Lines
18 August 2019 - 14 September 2019
Total trains planned to run: 10465
9702 arrived within five minutes of scheduled arrival time
92.7%
8188 on time or early
78.2%
203 more than 15 minutes late
1.9%
2 trains between 30 and 59 minutes late
0.0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
169 trains cancelled
1.6%
63 trains cancelled or with significant lateness (CaSL)
0.6%
171 trains with fewer carriages than planned
1.63%
Number of trains arriving Cross City Line
18 August 2019 - 14 September 2019
Total trains planned to run: 5519
4879 arrived within five minutes of scheduled arrival time
88.4%
3280 on time or early
59.4%
260 more than 15 minutes late
4.7%
0 trains between 30 and 59 minutes late
0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
252 trains cancelled
4.6%
252 trains cancelled or with significant lateness (CaSL)
4.6%
29 trains with fewer carriages than planned
0.53%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Period Actual PPM
1907 86.8%
1908 85.5%
1909 80.9%
1910 90.0%
1911 90.9%
1912 92.7%
1913 91.8%
2001 91.7%
2002 91.3%
2003 87.2%
2004 86.5%
2005 82.5%
2006 88.8%

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

Our service quality targets cover stations, trains and customer service over the course of the franchise.

Service quality regime – stations

Service target 2018 2022 2026
Ambience 88% 94% 94%
Maintenance 92% 97% 97%
Cleanliness 83% 90% 90%
Information 70% 95% 95%
Ticketing & Staff 69% 94% 94%

Service quality regime – trains

Service target 2018 2022 2026
Ambience 61% 88% 88%
Cleanliness 76% 90% 90%
Information 44% 89% 89%
Customer Service 50% 92% 92%

Service quality regime – customer service

Service target 2018 2022 2026
Technology 99% 96% 96%
Information & Customer Contact 95% 96% 96%
  • From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays
  • Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only
  • On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations
  • People can view performance information for specific journeys on the industry-funded My Train Journey website and network-wide data is available on the Rail Delivery Group website
  • The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction