Train Performance

We have targets for delivering a service you can rely on.

Our trains are monitored every minute, every day. We publish performance results every four weeks, online and at stations, within ten working days of the information being available:

  • Trains more than 30 minutes late, the number of cancelled trains and ‘short formed’ trains (i.e. not as many carriages as planned)
  • Public performance measure: the percentage of trains arriving at their destination within five minutes of schedule
  • The percentage of trains arriving on-time or early

Train performance

These graphs compare performance over the past four weeks to the published timetable. We publish results by network, and by region.

Routes filtered by selected station

No routes go through that station.

Number of trains arriving West Midlands Railway
2 February 2020 - 29 February 2020
Total trains planned to run: 21838
18532 arrived within five minutes of scheduled arrival time
84.9%
13312 on time or early
61.0%
1254 more than 15 minutes late
5.7%
21 trains between 30 and 59 minutes late
0.1%
2 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
1070 trains cancelled
4.9%
1091 trains cancelled or with significant lateness (CaSL)
5.0%
126 trains with fewer carriages than planned
0.58%
Number of trains arriving West Midlands Inter Urban
2 February 2020 - 29 February 2020
Total trains planned to run: 2917
2120 arrived within five minutes of scheduled arrival time
72.7%
1234 on time or early
42.3%
337 more than 15 minutes late
11.6%
14 trains between 30 and 59 minutes late
0.5%
1 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
251 trains cancelled
8.6%
265 trains cancelled or with significant lateness (CaSL)
9.1%
80 trains with fewer carriages than planned
2.74%
Number of trains arriving West Midlands Local
2 February 2020 - 29 February 2020
Total trains planned to run: 2860
2254 arrived within five minutes of scheduled arrival time
78.8%
1215 on time or early
42.5%
168 more than 15 minutes late
5.9%
2 trains between 30 and 59 minutes late
0.1%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
124 trains cancelled
4.3%
126 trains cancelled or with significant lateness (CaSL)
4.4%
0 trains with fewer carriages than planned
0%
Number of trains arriving Snow Hill Lines
2 February 2020 - 29 February 2020
Total trains planned to run: 10538
9680 arrived within five minutes of scheduled arrival time
91.9%
8152 on time or early
77.4%
328 more than 15 minutes late
3.1%
5 trains between 30 and 59 minutes late
0.0%
5 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
290 trains cancelled
2.8%
39 trains cancelled or with significant lateness (CaSL)
0.4%
295 trains with fewer carriages than planned
2.80%
Number of trains arriving Cross City Line
2 February 2020 - 29 February 2020
Total trains planned to run: 5523
4478 arrived within five minutes of scheduled arrival time
81.1%
2711 on time or early
49.1%
421 more than 15 minutes late
7.6%
0 trains between 30 and 59 minutes late
0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
405 trains cancelled
7.3%
405 trains cancelled or with significant lateness (CaSL)
7.3%
7 trains with fewer carriages than planned
0.13%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Period Actual PPM
1913 91.8%
2001 91.7%
2002 91.3%
2003 87.2%
2004 86.5%
2005 82.5%
2006 88.8%
2007 80.5%
2008 76.9%
2009 73.1%
2010 78.1%
2011 88.2%
2012 84.9%

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

Our service quality targets cover stations, trains and customer service over the course of the franchise.

Service quality regime – stations

Service target 2018 2022 2026
Ambience 88% 94% 94%
Maintenance 92% 97% 97%
Cleanliness 83% 90% 90%
Information 70% 95% 95%
Ticketing & Staff 69% 94% 94%

Service quality regime – trains

Service target 2018 2022 2026
Ambience 61% 88% 88%
Cleanliness 76% 90% 90%
Information 44% 89% 89%
Customer Service 50% 92% 92%

Service quality regime – customer service

Service target 2018 2022 2026
Technology 99% 96% 96%
Information & Customer Contact 95% 96% 96%
  • From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays
  • Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only
  • On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations
  • People can view performance information for specific journeys on the industry-funded My Train Journey website and network-wide data is available on the Rail Delivery Group website
  • The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction