Train Performance

We have targets for delivering a service you can rely on.

Our trains are monitored every minute, every day. We publish performance results every four weeks, online and at stations, within ten working days of the information being available:

  • Trains more than 30 minutes late, the number of cancelled trains and ‘short formed’ trains (i.e. not as many carriages as planned)
  • Public performance measure: the percentage of trains arriving at their destination within five minutes of schedule
  • The percentage of trains arriving on-time or early

Train performance

These graphs compare performance over the past four weeks to the published timetable. We publish results by network, and by region.

Routes filtered by selected station

No routes go through that station.

Number of trains arriving West Midlands Railway
26 July 2020 - 22 August 2020
Total trains planned to run: 14562
13687 arrived within five minutes of scheduled arrival time
94.0%
11478 on time or early
78.8%
372 more than 15 minutes late
2.6%
61 trains more than 20 minutes late
0.4%
14 trains between 30 and 59 minutes late
0.1%
2 trains between 60 and 119 minutes late
0.0%
0 trains more than 120 minute late
0%
290 trains cancelled
2.0%
304 trains cancelled or with significant lateness (CaSL)
2.1%
113 trains with fewer carriages than planned
0.78%
Number of trains arriving West Midlands Inter Urban
26 July 2020 - 22 August 2020
Total trains planned to run: 2018
1829 arrived within five minutes of scheduled arrival time
90.6%
1439 on time or early
71.3%
73 more than 15 minutes late
3.6%
25 trains more than 20 minutes late
1.2%
6 trains between 30 and 59 minutes late
0.3%
2 trains between 60 and 119 minutes late
0.1%
0 trains more than 120 minute late
0%
42 trains cancelled
2.1%
48 trains cancelled or with significant lateness (CaSL)
2.4%
27 trains with fewer carriages than planned
1.34%
Number of trains arriving West Midlands Local
26 July 2020 - 22 August 2020
Total trains planned to run: 2757
2558 arrived within five minutes of scheduled arrival time
92.8%
1889 on time or early
68.5%
48 more than 15 minutes late
1.7%
15 trains more than 20 minutes late
0.5%
3 trains between 30 and 59 minutes late
0.1%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
31 trains cancelled
1.1%
34 trains cancelled or with significant lateness (CaSL)
1.2%
0 trains with fewer carriages than planned
0%
Number of trains arriving Snow Hill Lines
26 July 2020 - 22 August 2020
Total trains planned to run: 6819
6489 arrived within five minutes of scheduled arrival time
95.2%
5884 on time or early
86.3%
177 more than 15 minutes late
2.6%
16 trains more than 20 minutes late
0.2%
4 trains between 30 and 59 minutes late
0.1%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
148 trains cancelled
2.2%
152 trains cancelled or with significant lateness (CaSL)
2.2%
86 trains with fewer carriages than planned
1.26%
Number of trains arriving Cross City Line
26 July 2020 - 22 August 2020
Total trains planned to run: 2968
2811 arrived within five minutes of scheduled arrival time
94.7%
2266 on time or early
76.3%
74 more than 15 minutes late
2.5%
5 trains more than 20 minutes late
0.2%
1 trains between 30 and 59 minutes late
0.0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
69 trains cancelled
2.3%
70 trains cancelled or with significant lateness (CaSL)
2.4%
0 trains with fewer carriages than planned
0%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Year Period 4 Weeks Ending Actual PPM
2019/2020 Period 1 27 Apr 19 91.70%
Period 2 25 May 19 91.30%
Period 3 22 Jun 19 87.20%
Period 4 20 Jul 19 86.50%
Period 5 17 Aug 19 82.50%
Period 6 14 Sep 19 88.80%
Period 7 12 Oct 19 80.50%
Period 8 09 Nov 19 76.90%
Period 9 07 Dec 19 73.10%
Period 10 04 Jan 20 78.10%
Period 11 01 Feb 20 88.20%
Period 12 29 Feb 20 84.90%
Period 13 31 Mar 20 83.80%
2020/2021 Period 1 02 May 20 97.70%
Period 2 30 May 20 96.60%
Period 3 27 Jun 20 95.60%
Period 4 25 Jul 20 97.10%
Period 5 22 Aug 20 94.00%
Period 6 19 Sep 20
Period 7 17 Oct 20
Period 8 14 Nov 20
Period 9 12 Dec 20
Period 10 09 Jan 21
Period 11 06 Feb 21
Period 12 06 Mar 21
Period 13 31 Mar 21

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

Our service quality targets cover stations, trains and customer service over the course of the franchise.

Service quality regime – stations

Service target 2018 2022 2026
Ambience 88% 94% 94%
Maintenance 92% 97% 97%
Cleanliness 83% 90% 90%
Information 70% 95% 95%
Ticketing & Staff 69% 94% 94%

Service quality regime – trains

Service target 2018 2022 2026
Ambience 61% 88% 88%
Cleanliness 76% 90% 90%
Information 44% 89% 89%
Customer Service 50% 92% 92%

Service quality regime – customer service

Service target 2018 2022 2026
Technology 99% 96% 96%
Information & Customer Contact 95% 96% 96%
  • From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays
  • Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only
  • On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations
  • People can view performance information for specific journeys on the industry-funded My Train Journey website and network-wide data is available on the Rail Delivery Group website
  • The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction