Train Performance

We have targets for delivering a service you can rely on.

Our trains are monitored every minute, every day. We publish performance results every four weeks, online and at stations, within ten working days of the information being available:

  • Trains more than 15 minutes late, the number of cancelled trains and ‘short formed’ trains (i.e. not as many carriages as planned)
  • Public performance measure: the percentage of trains arriving at their destination within five minutes of schedule
  • Right time at each station: the percentage of trains arriving on-time at each station along a route

Train performance

These graphs compare performance over the past four weeks to the published timetable. We publish results by network, and by region.

Routes filtered by selected station

No routes go through that station.

Number of trains arriving Entire Network
19 August 2018 - 15 September 2018
Total trains planned to run: 33687
21634 on time or early
64%
71 trains between 30 and 59 minutes late
0%
2 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
686 trains cancelled
2%
110 trains with fewer carriages than planned
0%
1003 trains cancelled or with significant lateness (CaSL)
3%
Number of trains arriving West Coast
19 August 2018 - 15 September 2018
Total trains planned to run: 7898
4486 on time or early
57%
38 trains between 30 and 59 minutes late
0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
207 trains cancelled
3%
28 trains with fewer carriages than planned
0%
318 trains cancelled or with significant lateness (CaSL)
4%
Number of trains arriving Snow Hill
19 August 2018 - 15 September 2018
Total trains planned to run: 10213
8464 on time or early
83%
6 trains between 30 and 59 minutes late
0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
138 trains cancelled
1%
6 trains with fewer carriages than planned
0%
192 trains cancelled or with significant lateness (CaSL)
2%
Number of trains arriving Cross City
19 August 2018 - 15 September 2018
Total trains planned to run: 4733
2661 on time or early
56%
1 trains between 30 and 59 minutes late
0%
0 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
117 trains cancelled
2%
0 trains with fewer carriages than planned
0%
189 trains cancelled or with significant lateness (CaSL)
4%
Number of trains arriving Regional
19 August 2018 - 15 September 2018
Total trains planned to run: 10843
4799 on time or early
44%
16 trains between 30 and 59 minutes late
0%
2 trains between 60 and 119 minutes late
0%
0 trains more than 120 minute late
0%
173 trains cancelled
2%
76 trains with fewer carriages than planned
1%
181 trains cancelled or with significant lateness (CaSL)
2%

Performance targets

Our Public Performance Measure (PPM) targets over the course of the franchise.

Year PPM
2017/18 89.8%
2018/19 90.0%
2019/20 90.0%
2020/21 90.1%
2021/22 90.3%
2022/23 90.6%
2023/24 90.7%
2024/25 90.7%
2025/26 90.7%
2026/27 90.7%
2027/28 90.7%

Our current results:

Period Actual PPM
10 80.7%
11 88.6%
12 83.5%
13 85.7%
1 89.4%
2 87.7%
3 87.9%
4 83%
5 85.5%
6 88.5%

Our Cancellation and Significant Lateness (CaSL) targets over the course of the franchise.

Year CaSL
2017/18 2.39%
2018/19 2.36%
2019/20 2.35%
2020/21 2.32%
2021/22 2.28%
2022/23 2.25%
2023/24 2.21%
2024/25 2.21%
2025/26 2.21%
2026/27 2.21%
2027/28 2.21%

Our service quality targets cover stations, trains and customer service over the course of the franchise.

Service quality regime – stations

Service target 2018 2022 2026
Ambience 88% 94% 94%
Maintenance 92% 97% 97%
Cleanliness 83% 90% 90%
Information 70% 95% 95%
Ticketing & Staff 69% 94% 94%

Service quality regime – trains

Service target 2018 2022 2026
Ambience 61% 88% 88%
Cleanliness 76% 90% 90%
Information 44% 89% 89%
Customer Service 50% 92% 92%

Service quality regime – customer service

Service target 2018 2022 2026
Technology 99% 96% 96%
Information & Customer Contact 95% 96% 96%