Company Information

About West Midlands Railway.

West Midlands Railway is operated by West Midlands Trains Ltd, part of Transport UK Group Ltd (formerly Abellio).

Transport UK Group Ltd is an international transport group who also operate the Greater Anglia and East Midlands Railway franchises, and the Merseyrail concession in the UK.

We believe

That when you travel with us, you will receive a great travel experience throughout your journey and expect a high standard of service from the second you board our train.

We promise

  • To provide you with a safe, clean, punctual and reliable train service
  • Make it easier for you to buy tickets with new facilities including smart ticketing
  • Treat you well and fairly when things go wrong
  • Keep you informed about services, and any planned changes during disruption
  • Let you know our performance and quality targets in advance, and report each period how we’re doing
  • Listen to your views more

Download our Business Plan for 2023-24 (PDF)

About West Midlands Trains

West Midlands Trains is the parent company of West Midlands Railway and London Northwestern Railway .

  • West Midlands Railway services operate to destinations across the West Midlands via Birmingham New Street and Birmingham Snow Hill.
  • London Northwestern Railway services operate between Liverpool and Birmingham, and on the West Coast Main Line to and from London Euston.

West Midlands Trains Ltd is a company registered in England and Wales with company number 09860466. Registered Office address, 2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG.

Our Public and Employee Liability Insurers are:

QBE Insurance Company (UK) Ltd
Accidents Pre 30/6/14 - QBE - Portal Reference: C00119

Gallagher Bassett Insurance Company (UK) Ltd
Accidents Post 30/6/14 - Gallagher Bassett - Portal Reference: D00019​

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