Company Information

About West Midlands Railway.

West Midlands Railway is operated by West Midlands Trains Ltd, run as part of a joint venture between Abellio, East Japan Railway Company and the Japanese conglomerate Mitsui & Co. Abellio Transport Holdings is an international transport group who also operate the Greater Anglia and ScotRail franchises and the Merseyrail concession in the UK.

We are owned by ‘NS’ in the Netherlands who operate the rail services, stations and facilities on much of the Dutch network. With so much expertise behind us, we know what it takes to bring real improvements to the whole rail travelling experience in your region.

The Department for Transport (DfT) has awarded us the contract to operate services until 2026.

We believe

That when you travel with us, you will receive a great travel experience throughout your journey and expect a high standard of service from the second you board our train

We promise

  • To provide you with a safe, clean, punctual and reliable train service
  • Make it easier for you to buy tickets with new facilities including smart ticketing
  • Treat you well and fairly when things go wrong
  • Keep you informed about services, and any planned changes during disruption
  • Let you know our performance and quality targets in advance, and report each period how we’re doing
  • Listen to your views more

West Midlands Trains Ltd

West Midlands Trains Ltd is a company registered in England and Wales with company number 09860466. Registered Office address, 2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG.

Our Public and Employee Liability Insurers are:

QBE Insurance Company (UK) Ltd
Accidents Pre 30/6/14 - QBE - Portal Reference: C00119

Gallagher Bassett Insurance Company (UK) Ltd
Accidents Post 30/6/14 - Gallagher Bassett - Portal Reference: D00019​

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