Customer Relations

Need to get in touch with West Midlands Railway? It couldn’t be easier.

Feeding back on our timetable?

For an overview of what’s currently running on your route, please check our designated timetable page.

Please let us know below (select 'timetable changes' in the drop-down menu) - or contact us on Twitter - if anything needs to change, particularly if trains are too busy to allow social distancing or don't run early / late enough for your shifts.

Live feedback

Our live feedback system enables you to provide invaluable comments about your customer experience when travelling with West Midlands Railway. We’ll use the information you provide us to help us improve our services on a daily basis. Please note, you won't receive a response from the live feedback system. If you would like us to get back to you, please fill out the form below.

Fancy getting more involved?

We need your help to better understand our customers’ views and keep us on track and. Join one of our online customer panels to make sure we’re focusing on the things that matter to you.

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