Ticket Refunds FAQs
Frequently asked questions about how to get a refund.
Refunds can be claimed straight after the ticket purchase and up to 28 days after the ticket expiry date. The expiry date depends on the terms and conditions of the ticket you have purchased.
If the train you planned to catch is delayed or cancelled and you decide not to travel, you can return your unused ticket (except Season Tickets) to any National Rail ticket office for a full refund. And we won’t charge our normal administration fee.
If the train service is running normally and you decide not to travel, the way you apply for a refund depends on how you bought your ticket.
Note that some tickets are non-refundable. But we’ll let you know at the time of your refund application. If your ticket is eligible for a refund, you will also have to pay an administration charge of £10.
Log into your online account with your username and password and select the ticket you would like to refund. Then follow the instructions.
Return your ticket to any National Rail ticket office within 28 days of the ticket's validity. If your ticket is eligible for a refund then we will ask you to complete a short refund application form.
How you claim a refund or change your ticket depends on where you purchased the original ticket from.
To claim a refund on a ticket you bought online at londonmidland.com before 10 December 2017, download and complete the London Midland refund form, and return it with your unused ticket.
For further help, call London Midland refunds on 020 3367 8419.
To claim a refund on a ticket you bought over the phone before 10 December 2017, write to us at:
London Midlands Refunds
PO Box 23972
To claim a refund on a ticket you bought at a station before 10 December 2017, go back to that ticket office.
If you no longer need your Season Ticket, you can apply for a refund as long as it still has at least 7 days’ validity remaining (or 3 days for 7-day Season Tickets). The refund is calculated from the date we receive the ticket. Due to the discounted nature of Season Tickets, they have no refund value after 10 months and 13 days.
You can hand in your ticket to the original purchase location. Or, you can post it to the appropriate refunds department listed below. Refunds are not calculated on a pro rata basis: we will refund the difference between the price you originally paid and the normal cost of daily return travel for the period, to include monthly, weekly and daily tickets as appropriate. This is from the date the Season Ticket started until the date we received it (less a £10 administration fee).
Station and other channel refundsFreepost WEST MIDLANDS RAIL CUSTOMER RELATIONS
Web refundsWest Midlands Railway PO Box 23972 Edinburgh EH3 5DA
Telephone or website booking
You can change or refund your Season Ticket by calling us on 0333 311 0039.
If you booked your Season Ticket at a train station, simply return to the station and hand your unused ticket to member of booking office staff. If your ticket qualifies for a refund they will ask you to complete a quick form and sign it. They’ll then process your refund.
- Refunds on Season Tickets are calculated from the date the refund was applied for. Your Season Ticket must have at least seven days remaining on a monthly or longer season and at least three days for a seven day season to be eligible
- Refunds are not calculated on a pro rata basis and in some cases the residual value less a £10 administration fee may result in no refund being payable