Our policies

We will reply to all complaints, comments and claims in a timely and helpful way, addressing each substantive issue raised and acting to put problems right.

Our Passenger’s Charter sets out exactly what you can expect from us.

West Midland Trains is committed to protecting and respecting your privacy when you use our services. This privacy notice explains:

West Midlands Railway upholds the human rights of colleagues and agency colleagues and treats them with dignity and respect. Read our statement on modern slavery.

We are committed to sustainable development and recognise the social value created by protecting environment capital.

Filming and photography for broadcast, promotional or commercial purposes

We are committed to developing a management system that will help us do the right work, at the right time, for the right cost.

The Procurement Procedures and Strategy (the Procedures) sets out the business’ strategic approach to procurement and how the Procurement Team intends to achieve added value, inn

ISO 20400 - Sustainable procurement certification ISO 55001:2014 - Asset management certification

West Midlands Trains Limited (WMT) provides passenger train services and is split into two Separable Business Units (SBU).