Birmingham New Street Train Station
Birmingham New Street at a glance
Address:
Birmingham New Street stationStation Street
Birmingham
West Midlands
B2 4QA
Ticket office:
Monday to Saturday: 05:15 - 23:00Sunday: 08:00 - 23:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Network Rail |
| Ticket office opening times | On the main concourse next to WH Smiths
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | WM |
| Customer service information | Luggage received from terminated trains at Birmingham New Street only |
|---|---|
| Left luggage | Available: Yes Telephone: 0121 314 0901 |
| Lost property | Telephone: 0330 024 0215
|
| First class lounge opening times | Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available
|
|---|---|
| Seated area | No
|
| Waiting room | Yes
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
| Station buffet | Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. Yes
|
| Toilets | Yes
Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between:
|
| Baby changing facilities | Yes
Female toilets,Male toilets |
| Wifi |
Yes
|
| Post box | No
No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA |
| ATM machine | Yes
ATM machines are located on the paid concourse |
| Shops |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
|---|---|
| Staff help | Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
|
| Induction loop available | Yes |
| Ticket machine | Staff available to assist where required. No
|
| Accessible booking office counter available | Floorwalkers are available to assist all customers Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi |
| Accessible public phones | Located opposite Network Rail Reception on the main concourse |
| National Key toilets available | Yes
Close to Platforms 1A and 12A and Platforms 10 and 11B |
| Step free access | The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
| Ticket gates | Wide gates are available for wheelchair users, buggy's and passengers with luggage. Yes
|
| Impaired mobility set down available | Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Short Stay Car Park |
|---|---|
| Car park 1 operator | APCOA Parking (UK) Limited |
| Car park 1 spaces | 38 |
| Car park 1 opening times |
|
| Car park 1 contact details | Telephone: 0345 077 4224 |
| Onward travel | There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands , or call 0121 214 7214. |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 58 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage information | If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists |
| Cycle storage types |
|
| Taxi rank | |
|---|---|
| Metro services | For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/ |
| Airport | Regular train service to Birmingham International. 10 - 15 minute journey |
Live arrivals and departures
We are working in partnership with the British Transport Police to prevent a wide range of criminal activity and to provide a reassuring presence for passengers. For more information, please visit the British Transport Police website .