Birmingham New Street Train Station
Station message
Essential travel only - lockdown restrictions currently apply in England - https://www.gov.uk/guidance/national-lockdown-stay-at-home#travelBirmingham New Street at a glance
Address:
Station Street
Birmingham
West Midlands
B2 4QA
Ticket office:
- Monday, Tuesday, Wednesday, Thursday, Friday and Saturday: 05:15 to 21:00
- Sunday: 08:00 to 21:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | On the main concourse next to WH Smiths |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Luggage received from terminated trains at Birmingham New Street only |
|---|---|
| Left luggage | Yes |
| Left luggage contact details | Telephone: 0121 314 0901 |
| Lost property |
|
| Lost property contact details | Telephone: 0330 024 0215 |
| First class lounge |
|
|---|---|
| First class lounge information | Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available |
| Seated area available | No |
| Waiting room | Yes |
| Waiting room information | There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. |
| Toilets available | Yes |
| Toilets information | Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between:
|
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets,Male toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | No |
| Post box information | No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA |
| Tourist information office available | No |
| ATM available | Yes |
| ATM information | ATM machines are located on the paid concourse |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information |
|
| Helpline information | JourneyCare available at the station |
|---|---|
| Customer help points available | Yes |
| Customer help points information | Available at Customer Reception and station floorwalkers |
| Staff help information | Journey Care assistance is available prior to travel via the relevant Train Operator:
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Accessible ticket machines information | Staff available to assist where required. |
| Accessible booking office counter available | Yes |
| Accessible booking office counter information | Floorwalkers are available to assist all customers |
| Ramp for train access available | Yes |
| Accessible taxis information | Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi. |
| Accessible public telephones information | Located opposite Network Rail Reception on the main concourse |
| National key toilets available | Yes |
| National key toilets information | Close to Platforms 1A and 12A and Platforms 10 and 11B |
| Step free access | Yes |
| Step free access information | The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators |
| Ticket gates exist | Yes |
| Ticket gates information | Wide gates are available for wheelchair users, buggy's and passengers with luggage. |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
|
| Wheelchairs | Yes |
| Car park 1 | Short Stay Car Park |
|---|---|
| Car park 1 operator | APCOA Parking (UK) Limited |
| Car park 1 spaces | 38 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: For car park charges see Telephone: 0345 077 4224 |
| Bus services available | Yes |
|---|---|
| Bus services information | There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 58 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage information | If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists |
| Taxi rank information | Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi. |
|---|---|
| Metro services available | Yes |
| Metro services information | For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
|
| Airport available | Yes |
| Airport information | Regular train service to Birmingham International. 10 - 15 minute journey |