The Whistle Stop Tour
We would usually hit the road to visit every corner of our network and talk directly with you, our customers, throughout the year on our Whistle Stop Tour. An opportunity for you to meet our managers and help us build a better railway. However, with the ongoing Covid-19 situation, this isn’t possible at the moment, and all face to face sessions remain postponed until further notice.
Introducing our new ‘Whistle Stop video podcasts’
To help us build back better, we want to put you in the driving seat! We think it’s really important for us to get to know you and give you the opportunity to talk to us directly about our continued commitment to investing in new trains and better journeys for all, as well as understand how you really feel about travelling with us.
That’s why we’re taking our whistle stop tour online! We’ll be asking for your questions via our social media teams, focusing on one specific route at a time, and getting the relevant experts in our local and head office management teams to reply via short video clips. We’ll then share all the questions and answers on our social media feeds.
Please bear with us while we adapt to the temporary ‘new normal’ during these strange times and try something new to keep you informed.
When its safe to do so, we hope to be able to resume our station and on train face to face whistle stops and will keep reviewing our programme.
What did you ask us about?
We take all feedback seriously and use it to help shape future services. We also have many initiatives in the pipeline already (or as we like to call it our £474m investment programme).
Answers to the hot topics from recent sessions can be found below, simply look for your route &or nearby stations to find out what’s going on in your area. We won’t always be able to answer each individual question, but will try to ensure that all topics raised are covered in the podcast.
Where will our (virtual) tour be heading to next?
December 2020 – Snow Hill lines
If you are a customer who travels on our Worcester, Kidderminster, Stourbridge, Birmingham Snow Hill & Moor St, Whitlocks End, Solihull, Dorridge and Stratford Upon Avon services.
Submissions are now closed. Answers to your questions are coming soon... they're with our expert teams.
January 2021 – Cross City line
This session will be focused for customers who travel on our Lichfield, Sutton Coldfield, Four Oaks, Birmingham New St, University, Longbridge, Redditch and Bromsgrove services.
More details to follow.
February 2021 – Hereford & Shrewsbury routes
This session will be focused for customers who travel between Hereford and Worcester, as well as Shrewsbury and Telford and Birmingham New St, on our intra-regional services.
More details to follow
We’ll announce more sessions and aim to cover all parts of our network as we move forward.