Price promise

Found a cheaper online ticket for your journey elsewhere? We will match it.

Use our website or mobile app to buy your ticket and you can be sure to get the right deal for you. That's because of our Online Price Promise.

Our Online Price Promise will match and refund the difference of your online ticket if you find a cheaper deal for the same point-to-point journey and ticket type elsewhere.

No booking or credit card fees

Book online and we won’t charge any booking or credit card fees. Just the ticket. That’s it.

Money savings compared to booking with Trainline.com

Fee/Website WMR Trainline.com Raileasy.co.uk Mytrainticket.co.uk
Debit Card Fee £0.00 £0.00 £0.75 £0.00
Booking Fee £0.00 £1.50 £2.50 £0.75

Found cheaper? Claim the difference back

If you've booked via our website or mobile app and then found a cheaper price elsewhere, let us know and we'll refund the difference. Remember, the price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with us.

In the unlikely event that you purchase a ticket from one of our West Midlands Railway ticket vending machines and then discover you could have bought a cheaper product for the identical journey, you may be entitled to a refund to the value of the difference in cost.

Please contact our customer relations team here to discuss this further.

Make a claim

Claim online and include:

  1. A screenshot of the website payment page showing the cheaper price
  2. Your booking reference (you'll find it in your confirmation email)
  3. Or your ticket number if you booked via our mobile app

Terms and conditions

  • The price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with West Midlands Railway
  • If you find a cheaper price elsewhere online within 24 hours of your booking, we’ll refund the difference
  • Claims must be submitted to our Contact Centre online

Claim Price Promise