On board the train

Find out what's on board when you travel with us.

Passenger using wifi on the train

Free WiFi

Browse the web while you're on the move with FREE Wi-Fi on board our trains.
Passenger in First Class

First Class

In response to changing customer demand, from Sunday 21 May 2023 we removed First Class on London Northwestern Railway services.
Priority seating sign on a train

Priority seating

Apply for a free priority seating on our trains if you're disabled, pregnant or have a child under three.
Passenger placing luggage in the overhead train storage

Luggage policy

You can bring up to three items of luggage when you travel with us. Perfect for those long weekends away or trips to the airport.
Passenger securing bike at a train station

Travelling with a bike or scooter?

Learn more about our cycle and scooter policies regarding bringing your bikes or scooters on board our trains.
Guided dogs on the train

Travelling with pets

Learn what rules apply to travelling with pets on our trains.
Passengers drinking alcohol on the train

Bringing alcohol on-board

Learn about the policies regarding bringing your own alcoholic beverages on board our trains.
arrive safe main image

Safety on the railway

Feel anxious when travelling, or need help in a vulnerable situation? Arrive safe with us.