On-board Facilities

Find out what's on-board when you travel with us.

Loop WiFi and entertainment

Staying connected on your journey is so important these days, so we’ve introduced free WiFi on our Cross City services as well on many of our other trains.

To connect on-board simply go into your WiFi settings and select Loop WiFi from the list of available networks.

You can also enjoy our on-board entertainment service via Loop. Here you’ll find some great shows and channels to keep you entertained on your journey.

Find out more about Loop

First Class

Business or pleasure, relax with the extra leg room or use your journey to catch up on work in a quieter environment. And its more affordable than you think when you book with. You'll receive:

• Reclining seats, extra leg room and charge points on most services*
• Available with our Advance, Off-Peak and Anytime tickets
• Get a Weekend First upgrade (Saturdays, Sundays and bank holidays) at staffed stations or on-board the train

Book train tickets

Cycle spaces

Why not get those legs pumping and lungs working, by getting on your bike and cycling to your local train station? Then hop on a West Midlands Railway train for the rest of your journey.

If you want to bring your bike with you, then you’re welcome. And we don’t charge. Please note, though:

• We can fit two bikes on board each service – and many of our newer trains have a dedicated area just for cycles, so keep an eye out for that. Sometimes, if the train is quiet, the Senior Conductor may allow a few more bikes on (lycra permitted, too!)
• We’re really sorry, but full-size bikes cannot be taken on board certain peak time trains. It’s a space issue
• Nor can we take full-size bikes on any train arriving in London Euston between 07:00 and 09:59, or departing from London Euston between 16:00 and 18:59 from Monday to Friday (excluding public holidays)
• However, folding cycles can be carried on any service, any time
• If you do wish to bring your bike with you, especially getting on at our busier stations, find out the times of our quieter services

Cycles on other trains

For loads of cycling info across the UK, have a look at Plusbike

You can find:

• Cycle facilities and number of spaces at stations in our region
• Cycle carriage rules by train company
• Cycle reservations requirements (if any)

Cycle storage at stations

You can also leave your bike safely and securely at many local stations, but it’s worth double-checking first what bike storage facilities are available.

Priority seating

Priority seating is designed to be easily accessible for passengers who need them. These seats are intended for:

• Disabled people
• Elderly people
• A parent carrying a child

When asked politely, most people will be quite happy to move from the seat (unless they need it too) to allow you to sit there instead. However, we understand that not everyone is comfortable or able to ask so we issue priority seating cards on request from our Contact Centre.

Find out more about accessible travel

Alcohol on trains

We all need to be responsible. We really don’t want to be killjoys, but to make everyone's journey more pleasant, we sometimes ban alcohol on West Midlands Railway trains.

We’ll be keeping an eye out as you get on (supported by the British Transport Police), so if you try to bring alcohol on board, or we think you’re a little worse for wear, you won’t be allowed to travel. Sorry.

We’re sure you understand.