Are you a stranded Thomas Cook traveller?

Monday, 23 September 2019

We are offering you free travel on our network to help get you home.

If you’ve been flown to a different airport, or you need help getting home at a different time or day than planned, we’d like to help.

Just show your Thomas Cook travel documents to our station or onboard teams and we’ll happily give you a lift on any West Midlands Railway or London Northwestern Railway service. Hopefully we can get you a little closer to home, even if we’re not going all the way to your destination.

To see where our trains go, see our network map

If you already have tickets for a West Midlands Railway or London Northwestern Railway service – but you’ve been forced to travel on a different day – that’s fine too (again, just show your Thomas Cook travel documents to our staff).

Future holiday cancelled?

Your travel insurance should cover the cost of any rail tickets that you bought to get to/from the airport. If you bought your tickets from us, we’ll do our best to help if you get into difficulties.

Arrangements will be in place until Saturday 5th October 2019, at which point they will be reviewed based on the latest information from the Civil Aviation Authority.

Andy Camp, Commercial Director for West Midlands Trains said: "Following the collapse of Thomas Cook we know there will be a lot of stress for passengers as they try and make arrangements to get home or re-plan their upcoming holiday arrangements. With both Liverpool John Lennon and Birmingham International airports on our network we want to do our part to help those who have been affected or displaced."

If you're travelling with another train operator, please find out more by visiting the Rail Delivery Group website