The Hawthorns Train Station
The lifts are out of order between platform 1 and exit at The Hawthorns station.
The Hawthorns at a glance
Address:The Hawthorns station
Ticket office:Monday to Thursday: 07:00 - 13:00
Friday: 07:00 - 17:00
Saturday: 09:00 - 16:00
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
|Staffing level||Part time|
|Station operator||West Midlands Railway|
|Ticket office opening times||
A Permit to Travel Machine is available for use when no other ticket buying facilities are available.
|Smartcards issued here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**The Hawthorns Station is accredited by the Secure Station Scheme**
The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
|Baby changing facilities||
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
24 hours, 7 days a week (except Christmas Day and Boxing Day)
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|Induction loop available||Yes|
|Ramp for train access available||
|Accessible taxis information||
Accessible taxis are not available
|National Key toilets available||
|Step free access||
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
|Impaired mobility set down available||
|Car park 1||Station Car Park|
|Car park 1 operator||Transport for West Midlands|
|Car park 1 spaces||182|
|Car park 1 charges||Free|
|Car park 1 contact details|
|Cycle storage available||Yes|
|Cycle storage spaces||20|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage information||
Cycle storage lockers are available upon application.
|Cycle storage types||
|Rail replacement information||
In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.
Live arrivals and departures
We are working in partnership with the British Transport Police to prevent a wide range of criminal activity and to provide a reassuring presence for passengers. For more information, please visit the British Transport Police website .