Walsall Train Station
Walsall at a glance
Address:
Saddlers Centre
Walsall
West Midlands
WS2 9JS
Ticket office:
- Monday, Tuesday, Wednesday and Thursday: 06:00 to 19:00
- Friday: 06:00 to 20:00
- Saturday: 07:00 to 20:00
- Sunday: 09:20 to 16:45
- Ticket office
- Bus service
- Prepurchase collection
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | Ticket Vending Machines are locate in the Booking Hall and on platform one. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Walsall Station is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | No |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | The toilets are located in the Booking Hall. The toilet facilities are available: Monday - Thursday 06:00-19:00, Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 09:20-16:45. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The National key toilet facilities are available: Monday - Sunday 05:40 - 23:30. The toilet facilities are not available when the Ticket Office is closed. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | Yes |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) |
| Customer help points available | Yes |
| Customer help points information | On both platforms |
| Staff help information |
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact West Midlands Railway Passenger Assist team on 0800 0248998 |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | Ticket Vending Machines are locate in the Booking Hall and on platform one. |
| Accessible booking office counter available | No |
| Accessible booking office counter information | By member of staff on duty |
| Ramp for train access available | Yes |
| Accessible taxis information | Accessible taxis are available |
| Accessible public telephones information | Public telephones are not accessible |
| National key toilets available | Yes |
| Step free access | No |
| Step free access information | Level access from shopping centre to Booking Hall - this entrance closed after 18.30. Alternative entrance via ramp or steps from Station Street. Additional entrance gives level access to platform 1. Step-free route from platforms 2/3 to platform 1 is approximately 250m, via the Ticket Office, bridge and side street. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Impaired mobility set down information | Taxi drop-off point in Station Street. |
| Wheelchairs | No |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 10 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage information | CENTRO SCHEME 3 LOCKERS |
| Rail replacement information | In the event of engineering the bus/coach will collect from: Station Street - Outside entrance to Platform 1 |
|---|---|
| Taxi rank information | Walsall (WSL) Station Radio 01922 620647 TOA 01922 642020 Central 01922 633033 |