Sutton Coldfield Train Station

Sutton Coldfield at a glance

Address:

Sutton Coldfield station
Railway Road
Sutton Coldfield
West Midlands
B73 6AY

Ticket office:

Monday to Thursday: 06:00 - 19:00
Friday: 06:00 - 20:00
Saturday: 08:00 - 20:00
Sunday: 09:00 - 17:00
  • Ticket office
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Taxi-rank

Station information

Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator West Midlands Railway
Ticket office opening times

A Ticket Vending Machine is located on Platform 2.

  • Monday to Thursday: 06:00 - 19:00
  • Friday: 06:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 09:00 - 17:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Validate Smartcards here No
Penalty fares LM
Customer service information

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Sutton Coldfield is accredited by the Secure Station Scheme**

Left luggage

Available: No

Lost property

Available: No

Seated area
Yes
Waiting room
Yes
Station buffet
No
Toilets
No

N/A

Baby changing facilities
No
Wifi
No
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

0800 0248998

URL: https://www.nationalrail.co.uk/

24 hours, 7 days a week (except Christmas Day and Boxing Day)

  • Monday to Sunday: 24 hours
Staff help

This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.

  • Monday to Thursday: 06:00 - 19:00
  • Friday: 06:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 09:00 - 17:00
Induction loop available Yes
Ticket machine

A Ticket Vending Machine is located on Platform 2.

Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information

Accessible taxis are not available

Accessible public phones

Public telephones are not accessible

National Key toilets available
No

N/A

Step free access

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Ticket gates
No
Impaired mobility set down available

Possible in station car park or forecourt.

No
Car park 1 Station Car Park
Car park 1 operator Transport for West Midlands
Car park 1 spaces 337
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £4.50
Car park 1 contact details

Note:

Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday

Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.

URL: https://www.nationalrail.co.uk/

Onward travel

Information to plan your onward journey is available in a printable format here

Cycle storage available Yes
Cycle storage spaces 14
Cycle storage sheltered No
Cycle storage CCTV No
Cycle storage location

Lockers on the Lichfield platform and the stands are in the booking hall

Cycle storage types
  • Stands
  • Lockers
Rail replacement information

In the event of engineering the bus/coach will collect from: In the short stay car park at the front of the station.

Taxi rank

Live arrivals and departures

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