Northfield Train Station
Station message
The lifts are out of order between platform 1 and the entrance & exit at Northfield station.
Northfield at a glance
Address:
Northfield stationQuarry Lane
Northfield
West Midlands
B31 2PY
Ticket office:
Monday to Friday: 06:00 - 20:00Saturday: 07:00 - 21:00
Sunday: 09:20 - 16:00
None
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | West Midlands Railway |
| Ticket office opening times | A Ticket Vending Machine is located outside the Booking Hall. None
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | LM |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Northfield Station is accredited by the Secure Station Scheme** |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: No |
| Seated area | Yes
|
|---|---|
| Waiting room | No
|
| Station buffet | No
|
| Toilets | Yes
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Ticket Office opening hours for passengers who do not possess a RADAR key: Monday - Thursday 06:00-19:00, Friday 06:00-20:00, Saturday 07:00-21:00 and Sunday 09:30-16:00. The toilet facilities are not available when the Ticket Office is closed. |
| Baby changing facilities | No
|
| Wifi |
No
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 24 hours, 7 days a week (except Christmas Day and Boxing Day)
|
|---|---|
| Staff help | This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Staff will come out No
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis are not available |
| Accessible public phones | Public telephones are not accessible |
| National Key toilets available | Yes
|
| Step free access | This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Transport for West Midlands |
| Car park 1 spaces | 217 |
| Car park 1 opening times |
|
| Car park 1 charges | Free |
| Car park 1 contact details |
| Onward travel | Information to plan your onward journey is available in a printable format here |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 24 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Station Car Park |
| Cycle storage types |
|
| Rail replacement information | In the event of engineering the bus/coach will collect from: Public service bus stops in the station car park. |
|---|---|
| Taxi rank |