Telford Central Train Station
The lifts to all platforms are out of order at Telford Central station.
Due to the construction of the new footbridge at this station, the northbound platform has limited access. If you require passenger assistance please contact Passenger Assist on 0800 0248998 before you travel (08:00 - 22:00 7 days a week except Christmas Day and Boxing Day).
Telford Central at a glance
- Monday to Friday: 06:00 to 19:00
- Saturday: 06:00 to 19:00
- Sunday: 10:00 to 17:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
|Staffing level||Part time|
|Ticket office information||
A Ticket Vending Machine is located outside the booking hall.
|Ticket office opening times||
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Telford Central Station is accredited by the Secure Station Scheme**
|Left luggage contact details|
|Lost property contact details|
|First class lounge||No|
|Seated area available||Yes|
|Station buffet available||Yes|
|Station buffet information||Coffee kiosk|
|Toilets information||The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Saturday 06:00-19:00 and Sunday 10:00-17:00. The toilet facilities are not available when the Ticket Office is closed.|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
|Helpline opening times||
Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
|Helpline contact details||
Note: 0800 0248998
|Customer help points available||No|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible booking office counter available||No|
|Accessible booking office counter information||
1 to 1 contact with ticket office staff
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis are available
|Accessible public telephones information||
Public telephones are not accessible
|National key toilets available||Yes|
|Step free access||Yes|
|Step free access information||
Level access through Booking Hall to Birmingham Platform from car park and station forecourt. Additional 2 side entrances give level access direct to Birmingham Platform. Level access from entrance on South West side of station to Platform 2 (trains to Shrewsbury). Only access between platforms is via public pedestrian overbridge - ramp up from Platform 2 side is 100m long. Ramp down to Platform 1 side is 80m long. Alternative route via 27 steps down to station forecourt. Step-free route between platforms is 235m. Second entrance to Platform 2 has 6 steps, third entrance has 40 steps. Additional station entrance to Platform 1 at far end of Platform with 1 steps. Booking Hall has heavy swing doors.
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Car park 1||Station Car Park|
|Car park 1 operator||Indigo|
|Car park 1 spaces||182|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Telephone: 0330 1235 247
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available||Yes|
|Cycle storage number of spaces||40|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Rail replacement information||
In the event of engineering the bus/coach will collect from: At the public service bus stop outside the front of the station.
|Taxi rank information||
Telford Central (TFC)Station Oakengates 01952 616161 Telford 01952 610808 Central Cars 01952 501050 Please refer to station operator. Long route between platforms via ramp and public footpath.