Kenilworth Train Station
Kenilworth at a glance
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
|Staffing level||Part time|
|Station operator||West Midlands Railway|
|Ticket office information||
The retail unit at the station sells tickets. This is operated by a third party, not a railway company.
|Ticket office opening times||Yes|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property contact details|
|First class lounge||No|
|Waiting room information||
Passengers may wait in the retail unit during opening hours. There is also a waiting shelter on the platform.
A toilet is located within the retail unit, and is available to all passengers when open.
|Baby changing facilities available||Yes|
|Bureau de change available||No|
A retail unit is situated at the station, selling a range of hot and cold drinks and snacks, as well as the full range of train tickets for all operators.
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
|Helpline opening times||
Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
|Helpline contact details||
Note: 0800 0248998
|Customer help points available||Yes|
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible booking office counter available||No|
|Ramp for train access available||Yes|
|National key toilets available||No|
|Step free access||Yes|
|Step free access information||
There is step free access throughout the station
|Ticket gates exist||No|
|Car park 1||Station Car Park|
|Car park 1 operator||SABA UK|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Cycle storage available||Yes|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Adjacent to the station building
|Rail replacement information||
Rail replacement vehicles pick up and set down from the bus stop in front of the station building. Please check the destination before boarding.