Liverpool Lime Street Train Station
Station message
Essential travel only - lockdown restrictions currently apply in England - https://www.gov.uk/guidance/national-lockdown-stay-at-home#travel
Liverpool Lime Street at a glance
Address:
Lime Street
Liverpool
Merseyside
L1 1JD
Ticket office:
- Sunday: 07:15 to 23:05
- Monday to Friday: 05:00 to 23:38
- Saturday: 05:00 to 23:38
Note: The travel centre which provides travel information is also located on the concourse
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office information | Ticket Office & Travel Centre on the station concourse |
|---|---|
| Ticket office opening times |
Note: The travel centre which provides travel information is also located on the concourse |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | Yes |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Smartcards information | Walrus cards and local Saveaway only. For more information Click here. |
| Penalty fares | Applicable Operators: Avanti West Coast, East Midlands Railway, London Northwestern Railway, Merseyrail, Northern, TransPennine Express |
| Customer service information | Please see a member of staff or go to the Network Rail Station Reception on the main concourse; further to that you can contact Network Rail on 03457 11 41 41. |
|---|---|
| Left luggage | Yes |
| Left luggage contact details | Telephone: 0151 909 3697 |
| Lost property |
|
| Lost property contact details | Telephone: 0330 024 0215 |
| First class lounge |
|
|---|---|
| First class lounge information | The First Class Lounge is located on the main concourse and is for First Class Avanti West Coast customers only.
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| Seated area available | No |
| Waiting room |
|
| Waiting room information | Located on main concourse |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Station buffet information | Various retail establishments are present on Liverpool Lime Street station to purchase refreshments. |
| Toilets available | Yes |
| Toilets information | Male and Female toilets located on the station concourse by Lord Nelson street entrance |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | No |
| Post box information | Outside the station on Lime Street |
| Tourist information office available | No |
| ATM available | No |
| ATM information | Located on Platform 7 |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Various retail establishments including Photo Booths to purchase items whilst in the station |
| Helpline information | Requesting assistance If you have limited mobility or need help with luggage, go to one of the help points on Skelhorne Street or the Customer Information desk on the station concourse which is open:
A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance:
Travelling with Merseyrail? Un-booked assistance? No problem. This station offers assistance to Merseyrail customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from / to this station. |
|---|---|
| Helpline contact details | Note: 03457 11 41 41 |
| Customer help points available | Yes |
| Customer help points information | There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park. |
| Staff help information | Liverpool Lime Street Mobility Team are available: -
THERE IS NO CHARGE FOR THIS SERVICE. A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | There are eight accessible ticket machines at the station located on the station concourse. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number. |
| Accessible public telephones information | Situated on main concourse opposite Northern's Travel Centre |
| National key toilets available | Yes |
| National key toilets information | The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one. |
| Step free access | Yes |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Assistance is available to and from platforms |
| Wheelchairs | Yes |
| Car park 1 | Short stay car park located on Skelhorne Street & Long Stay Car Park located on Lord Nelson Street |
|---|---|
| Car park 1 operator | APCOA |
| Car park 1 spaces | 280 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Note: There is drop off point on the Skelhorne Street side of the station. Car Parks are open 24 hours a day apart from: - Christmas Day - 25th December Boxing Day - 26th December As there are 2 car parks at Liverpool Lime Street station please go to the APCOA website for current tariffs. |
| Bus services available | Yes |
|---|---|
| Bus services information | 'Arriva' and 'Stagecoach' operate a network of daily, frequent bus routes around the city and also to nearby towns. For route maps and timetables: www.arrivabus.co.uk and www.stagecoachbus.com/merseyside Liverpool's main bus station (on Roe Street) is about 4 minutes walk from Lime Street station. Not all buses are accessible Buy a Liverpool PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. More details at www.plusbus.info |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 52 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Alongside station entrance |
| Cycle storage information | There are 2 areas at Liverpool Lime Street station where you can lock up your bike, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bike at the station. |
| Cycle hire available | Yes |
| Cycle hire information | City Bike, 0151 374 2034 http://citybikeliverpool.co.uk |
| Rail replacement information | Most rail replacement services depart from the front of the station on Lime Street. However, Northern rail replacement services depart from Communication Row, adjacent to Wellington's Column. |
|---|---|
| Taxi rank information | The station taxi rank is located at Skelhorne Street side of the station. There are two customer help points located for passengers requiring assistance. |
| Airport available | Yes |
| Airport information | Liverpool Lime Street Station is just a short hop on the 10A and City Centre Circular (C4 and C5) buses to Liverpool ONE bus station. From there you can get the 500 Airport Flyer bus direct to LJLA. In the reverse direction Liverpool ONE bus station is just a short hop on any of the 86 bus services (86, 86A, 86C and 86D) to Elliot Street opposite Lime Street Station.
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| Port available | Yes |
| Port information | This can be reached by using the Merseyrail from Liverpool Lime Street station. |