Hemel Hempstead Train Station
Hemel Hempstead at a glance
- Monday to Friday: 06:00 to 20:00
- Saturday: 07:00 to 20:00
- Sunday: 08:00 to 19:00
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
|Staffing level||Part time|
|Ticket office information||
There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
|Ticket office opening times||
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||
Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day
**Hemel Hempsted is accredited by the Secure Station Scheme**
|Left luggage contact details|
|Lost property contact details|
|First class lounge||No|
|Seated area available||Yes|
|Station buffet available||Yes|
|Toilets information||The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
|Helpline opening times||
Note: 08:00 - 22:00, 7 days a week (except Christmas Day and Boxing Day)
|Helpline contact details||
Note: 0800 0248 997
|Customer help points available||Yes|
|Staff help information||
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
Card payment only.
|Accessible booking office counter available||No|
|Accessible booking office counter information||
Booking clerk would go outside and serve the customer.
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis are available
|Accessible public telephones information||
Public telephones are not accessible
|Nearest stations with more facilities||
|National key toilets available||Yes|
|National key toilets information||The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.|
|Step free access||Yes|
|Step free access information||
There are lifts providing step free access between the subway and all platforms.
There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
|Ticket gates exist||Yes|
|Impaired mobility set down available||No|
|Car park 1||Station Car Park|
|Car park 1 operator||Indigo|
|Car park 1 spaces||500|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Telephone: 0330 1235 247
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available||Yes|
|Cycle storage number of spaces||200|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||car park|
|Rail replacement information||
In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.
|Taxi rank information||
Taxi free phone