Great Malvern Train Station
Great Malvern at a glance
Address:
Station Approach
Malvern
Worcestershire
WR14 3AL
Ticket office:
- Monday to Friday: 06:00 to 17:00
- Saturday: 07:00 to 14:00
- Sunday: Unavailable
Note: None
- Ticket office
- Step-free access
- Bus service
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | On platform towards Worcester |
|---|---|
| Ticket office opening times |
Note: None |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Great Malvern Station is accredited by the Secure Station Scheme**
|
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | No |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline opening times |
|
|---|---|
| Helpline contact details | Note: 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) |
| Customer help points available | Yes |
| Customer help points information | CIS System |
| Staff help information |
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact West Midlands Railway Passenger Assist team on 0800 0248998 |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Accessible booking office counter available | No |
| Accessible booking office counter information | 1 to 1 contact with ticket office staff |
| Ramp for train access available | Yes |
| Accessible taxis information | Accessible taxis are not available |
| Accessible public telephones information | Public telephones are not accessible |
| National key toilets available | Yes |
| National key toilets information | The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
| Step free access | Yes |
| Step free access information | Level access to Birmingham platform and booking hall - also level via side gate. Step-free access to Hereford platform (platform 2) via slope. Access between platforms via subway with 23 steps down and up or step-free route via street - long distance including pavement. Handrail on one side only for part of subway. No handrail on ramp leading to Hereford platform. Small car parks on both sides of station. Additional side gate to Hereford platform. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | No |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Indigo |
| Car park 1 spaces | 122 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Website: https://uk.parkindigo.com/en/west-midlands-trains Telephone: 0330 1235 247 |
| Bus services available | Yes |
|---|---|
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 14 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Rail replacement information | In the event of engineering the bus/coach will collect from: On the station car park at Platform 1. |
|---|---|
| Taxi rank information | Smiths 01684 568686 |