Unbeatable prices. That's a promise.
Use our website or mobile app to buy your ticket and you can be sure it’ll be the best price around. That's because of our Online Price Promise.
But should you find a cheaper deal for the same point-to-point journey and ticket type, we'll match it and refund the difference.
It’s a promise we’ll keep.
No booking or credit card fees
Book online and we won’t charge any booking or credit card fees. Just the ticket. That’s it.
Money savings compared to booking with Trainline.com
|Debit Card Fee||£0.00||£0.00||£0.75||£0.00|
Found cheaper? Claim the difference back
If you've booked via our website or mobile app and then found a cheaper price elsewhere, let us know and we'll refund the difference. Remember, the price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with us.
In the unlikely event that you purchase a ticket from one of our West Midlands Railway ticket vending machines and then discover you could have bought a cheaper product for the identical journey, you may be entitled to a refund to the value of the difference in cost.
Please contact our customer relations team here to discuss this further.
Make a claim
Claim online and include:
- A screenshot of the website payment page showing the cheaper price
- Your booking reference (you'll find it in your confirmation email)
- Or your ticket number if you booked via our mobile app
Terms and conditions
- The price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with West Midlands Railway
- If you find a cheaper price elsewhere online within 24 hours of your booking, we’ll refund the difference
- Claims must be submitted to our Contact Centre online