Price Promise

Unbeatable prices. That's a promise.

Use our website or mobile app to buy your ticket and you can be sure it’ll be the best price around. That's because of our Online Price Promise.

But should you find a cheaper deal for the same point-to-point journey and ticket type, we'll match it and refund the difference.

It’s a promise we’ll keep.

No booking or credit card fees

Book online and we won’t charge any booking or credit card fees. Just the ticket. That’s it.

Money savings compared to booking with Trainline.com

Fee/Website WMR Trainline.com Raileasy.co.uk Mytrainticket.co.uk
Credit Card Fee £0.00 £1.50 4.5% 2%
Debit Card Fee £0.00 £0.00 £0.75 £0.00
Booking Fee £0.00 £1.00 £2.50 £1.50

Found cheaper? Claim the difference back

If you've booked via our website or mobile app and then found a cheaper price elsewhere, let us know and we'll refund the difference. Remember, the price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with us.

Make a claim

Claim online and include:

  1. A screenshot of the website payment page showing the cheaper price
  2. Your booking reference (you'll find it in your confirmation email)
  3. Or your ticket number if you booked via our mobile app

Terms and conditions

  • The price you're being offered must be for exactly the same journey, date, time and ticket type for a point-to-point journey with West Midlands Railway
  • If you find a cheaper price elsewhere online within 24 hours of your booking, we’ll refund the difference
  • Claims must be submitted to our Contact Centre online

Claim Price Promise