Book Assisted Travel
If you'd like assistance during your journey, we'll do everything we can to provide the help you need.
We recommend you book at least 12 hours in advance for West Midlands Railway services so we can arrange and guarantee the appropriate support. Please note if you are travelling with other train companies, we require 24 hours notice.
To book assistance please call the Passenger Assist team on 0800 024 8998 (Next Generation Text 18001 0800 024 8998) or fill out the form below.
Travelling within 12 hours? Please give us a call instead.