Book Assisted Travel

Our booking assistance call centre is currently very busy, resulting in longer waiting times. Alternatively, you can book assistance online via our Passenger Assistance form below or via the Passenger Assistance app.

If you'd like assistance during your journey, we'll do everything we can to provide the help you need.

To make a Passenger Assist booking, including seat reservations with other train operators, please contact us up to 6 hours ahead for journeys on the same day. If you are only travelling on our services, you can book with us up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily).

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don’t forget you can always simply ‘turn up and go’ without booking, so you can still travel if your booking has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

To book assistance please call the Passenger Assist team on 0800 024 8998 (Next Generation Text 18001 0800 024 8998) or fill out the form below.

You can also use the Passenger Assistance by Transreport mobile app to request a Passenger Assist booking. For more information on this app and service, visit

Your contact details
Assistance Profile
Outward journey
Return journey
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How we use your data
We hold your contact details and journey data in the Passenger Assist booking system for two years. We share your journey data with other Train Operating Companies and Network Rail - so we know you're looked after for the whole of your rail journey, even when you're not travelling on our trains. For more information about how we use your data see our Privacy Policy.