Book Assisted Travel
Learn how we’re keeping you and our staff safe when providing assistance during the pandemic.
If you'd like assistance during your journey, we'll do everything we can to provide the help you need.
To make a Passenger Assist booking, including seat reservations with other train operators, please contact us up to 6 hours ahead for journeys on the same day. If you are only travelling on our services, you can book with us up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily).
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don’t forget you can always simply ‘turn up and go’ without booking, so you can still travel if your booking has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
To book assistance please call the Passenger Assist team on 0800 024 8998 (Next Generation Text 18001 0800 024 8998) or fill out the form below.