Penrith (North Lakes) Train Station

Penrith (North Lakes) at a glance

Address:

Penrith (North Lakes) station
Ullswater Road
Penrith
Cumbria
CA11 7JQ

Ticket office:

Monday to Friday: 05:30 - 19:00
Saturday: 05:30 - 19:00
Sunday: 11:30 - 19:00

Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday


  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets

Station information

Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Station operator Avanti West Coast
Ticket office opening times

Ticket machines can be found in the booking hall.

Advance purchase tickets are available between 08:00 and 16:30 Monday to Saturday and from 12:10 to 18:30 on a Sunday

  • Monday to Friday: 05:30 - 19:00
  • Saturday: 05:30 - 19:00
  • Sunday: 11:30 - 19:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here No
Penalty fares VT
Top up Smartcards here Yes
Customer service information

Customers are encouraged to approach a member of station staff for any customer information enquiry.

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left luggage

Available: No

Lost property

Available: Yes

Seated area
Yes
Waiting room

Seating on all platforms with a waiting room on Platform 1.

Trolleys
Yes
Station buffet
No
Toilets
Yes

An accessible toilet is available on Platform 1, accessed using a RADAR key

Baby changing facilities
Yes
Wifi
No
Post box
Yes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

08000 158 123 (08000 158 124 Textphone)

URL: https://www.nationalrail.co.uk/

Staff help

Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

  • Monday to Friday: 05:15 - 23:10
  • Saturday: 05:15 - 22:15
  • Sunday: 10:15 - 23:00
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available
Yes

An accessible toilet is available on Platform 1, accessed using a RADAR key

Step free access

This station has step-free access to all platforms / the platform

Ticket gates
No
Impaired mobility set down available
Yes
Wheelchairs
Yes
Car park 1 Station Car Park
Car park 1 operator Avanti West Coast
Car park 1 spaces 120
Car park 1 opening times
  • Monday to Sunday: 24 hours
Car park 1 charges
  • Daily: £12.50
  • Monthly: £166.00
  • Three monthly: £374.00
  • Annual: £1,200.00
Car park 1 contact details

Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff

URL: https://www.nationalrail.co.uk/

No bus information available.
Cycle storage available Yes
Cycle storage spaces 8
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Platform 1

Cycle storage information

12 hoops on platform 1 (2 x cycles per hoop = 24 spaces)

Cycle storage types
  • Stands
  • Racks
Cycle hire

Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775

St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393

Rail replacement information

Rail replacement coach services can be found at the front of the station.

Follow this link to find the station map

Live arrivals and departures

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