London Euston Train Station
Travelling through London Euston from April 2020?
The escalators between the concourse and the Underground are being upgraded until Spring 2021. This means that you may have to queue to access the remaining escalators.
If you can, please use an alternative nearby station. Please allow more time to travel and plan ahead at www.nationalrail.co.uk/eustonescalators
London Euston (EUS)
|Staffing level||Full time|
|Ticket office information||
The travel centre is on the left as you enter through the main entrance.
Advanced bookings are available:
Monday to Friday - 06:30 to 21:00
|Ticket office opening times||
Note: Advance bookings: Mon - Fri 0630 - 2100 Sat- 0830 - 2100 Sun 0730 - 2100
|Oyster cards information||Please visit the Transport for London Visitor Centre on the main concourse for a range of visitor information, tour and attraction tickets as well as Oyster and Transport Info. Oyster Cards can also be bought and topped up at the Underground station. Other Oyster transactions available from service ticket machines operated by London Midland.|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Penalty fares||Applicable Operators: West Midlands Trains, London Overground|
|Customer service information||Monday-Sunday 07:00-23:00
Available from the Customer Information Point in the centre of the concourse. Alternatively customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
|Left luggage contact details||
Telephone: 020 3468 4670
|Lost property contact details||
Telephone: 0330 024 0215
|First class lounge||
|First class lounge information||
Located on first floor, accessed via balcony.
Step free to access
Yes a platform lift for mobility impaired customers.
First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers. A full bar is available at both locations for the purchase of alcoholic drinks.
You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.
Avanti West Coast: Business, First Open or Advance First tickets.
Caledonian Sleeper: First tickets.
You can only enter the lounge on the travel date shown on your ticket.
Please note that London Northwestern Railway first class tickets are not valid in this lounge.
Concessions for Standard Class sleeper customers
|Seated area available||No|
|Waiting room information||
Located by the entrance to platforms 16-18
|Station buffet available||Yes|
|Station buffet information||Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)|
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Post box information||Located on the concourse opposite the escalators to the Underground|
|Tourist information office available||Yes|
|Tourist information office information||
Transport for London Visitor Centre I located on the main concourse.
|ATM information||Located outside the station Located on concourse Located outside main entrance|
|Bureau de change available||Yes|
|Shops information||Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth|
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office, from the Information Point in the centre of the Main Concourse or from any member of staff. It is preferred if assistance is booked 24 hours in advance using the following numbers of the train company you are travelling with:
Upon arrival customers may have to wait up to 5 minutes for assistance to arrive. We advise customer to wait on-board for staff. Customers waiting longer may wish to contact reception on 0207 922 6482.
|Customer help points available||Yes|
|Customer help points information||
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office. There is also a Customer Information Point located in the centre of the concourse.
|Staff help information||
Help is available from the Information Point in the centre of the main concourse, ask a member of station staff or from the Mobility Assistance Reception (if closed please use number on the reception door door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office, from the Information Point in the centre of the Main Concourse or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||Mobility Assistance will help passengers buying tickets if required.
|Accessible booking office counter available||Yes|
|Accessible booking office counter information||Virgin Trains have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station. London Midland do not have a height adjusted counter at this station. There is also a lowered counter in the Mobility Assistance Lounge.
|Ramp for train access available||Yes|
|Accessible taxis information||
The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
|Nearest stations with more facilities||
For step-free access to Underground services, we recommend using Kings Cross St Pancras Underground Station
|National key toilets available||Yes|
|National key toilets information||
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
|Step free access||Yes|
|Step free access information||
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
|Ticket gates exist||Yes|
|Ticket gates information||There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from the Information Point in the centre of the Main Concourse or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
|Cycle storage available||Yes|
|Cycle storage number of spaces||415|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge|
|Cycle storage types||
|Rail replacement information||
Go to Platform 2, there is a gate adjacent to the station from the main road.
|Taxi rank information||
The taxi rank is located beneath the station.
|Bus services available||Yes|
|Bus services information||
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
|Metro services available||Yes|
|Metro services information||
Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.
|Cycle hire available||Yes|
|Cycle hire information|