Accessibility of our trains

Below is a summary of general accessibility information for our different train types and routes that they normally operate on. For train accessibility information for the London Northwestern Railway network, please refer to their Accessibility of trains page.

This information is also available as a downloadable PDF. If you require this information in an alternative accessible format, this can be requested from our Customer Relations team. We will aim to provide this within 7 days. This service is free of charge.

You can also find out more about our Accessible Travel Policy and our commitments to providing an accessible and inclusive service on our Accessible Travel page.

Wheelchairs and scooters


We can convey wheelchairs and scooters on all our trains, provided they are within the permitted size of up to 1200mm long by 700mm wide.

All our ramps can carry a maximum weight of 300kg. This includes the combined weight of the scooter or wheelchair and the passenger.

Quick links

Train type

Routes operated

Class 139 Parry People Mover
  • Stourbridge Junction to Stourbridge Town
Class 170 / 5 and / 6 Turbostar
  • Hereford to Birmingham New Street
  • Birmingham Snow Hill
  • Birmingham New Street to Shrewsbury
  • Chase Line (Birmingham and Rugeley Trent Valley)
Class 172 / 0
  • Hereford to Birmingham New Street
  • Birmingham Snow Hill
  • Leamington to Nuneaton
Class 172 / 2 and / 3 units
  • Birmingham Snow Hill
  • Hereford to Birmingham New Street
  • Leamington to Nuneaton
Class 323
  • Cross City Line
  • Birmingham to Walsall

Types of trains

We operate the Class 139 ‘Parry People Mover’ between Stourbridge Junction and Stourbridge Town.
This train has one carriage.

Staffing

All our trains are served by a team of on-board staff who can help customers. Staff on this line do not sell tickets so please purchase your ticket before boarding the train.

Ramps to board the train

This train requires no ramp to board as it has level entry between the train and the platform.

Seating

This train has standard class seating only. Priority seating is provided.

Toilets

There are no accessible or standard toilets on-board.

Audio announcements

Audio announcements are provided at the station but none are available on-board. Two staff members will always be on board to provide assistance.

Visual announcements

Each coach provides a screen which displays passenger information such as next stop, points of interest, current location, destination and times. Please advise our on-board hosts if you need assistance with information or stopping times.

Train image of a Class 139

Type of train

We operate Class 170 ‘Turbostar’ trains on the following routes:

  • Between Hereford and Birmingham New Street
  • Services to and from Birmingham Snow Hill
  • Between Birmingham New Street and Shrewsbury
  • Between Birmingham New Street and Rugeley Trent Valley

This train is formed of either 2 or 3 carriages. Trains may be joined together on some routes and services.

Staffing

All our trains are served by a team of on-board staff who can help customers.

Ramps to board the train

This train requires ramp assistance to board.

Luggage racks

Luggage racks are located throughout the train.

Seating

This train has standard class seating only. This includes both table seating and priority seating.

Toilets

An accessible toilet is located next to the accessible area.

Standard toilets are located at one end of the train. .

Audio announcements

Audio announcements are provided on this train by the staff on-board. This train has no automatic announcements such as next stop, destination and safety information.

Visual announcements

Each carriage provides a screen which displays passenger information such as next stop, destination and safety information. Please advise our on-board staff if you require any assistance with information.

Train image of a Class 170

Type of train

We operate the Class 172/0 trains on the following routes:

  • Between Hereford and Birmingham New Street
  • Services to and from Birmingham Snow Hill
  • Between Leamington Spa and Nuneaton

This train is formed of 2 carriages. Trains may be joined together on some routes and services.

Staffing

All our trains are served by a team of onboard staff who can help customers. Staff can usually be found in the middle or at the rear of this train.

Ramps to board the train

This train requires ramp assistance to board.

Seating

This train has standard class seating only. This includes priority seating. Charging ports are provided between the seats.

Toilets

An accessible toilet is located in the middle of the train next to the accessible area. Standard toilets are not provided on this type of train.

Audio announcements

Audio announcements are provided on this train by the staff onboard. This train has automatic announcements which announce next stop, destination and safety information.

Visual announcements

Each carriage provides a screen which displays passenger information such as next stop, destination and safety information. Please advise our onboard staff if you require any assistance with information.

Train image of a Class 172

Type of train

We operate the Class 172 trains on the following routes:

  • Services to and from Birmingham Snow Hill
  • Between Hereford and Birmingham New Street
  • Between Leamington Spa and Nuneaton

This train is formed of 2 and 3 carriages. Trains may be joined together on some routes and services.

Staffing

All our trains are served by a team of on-board staff who can help customers. Staff can usually be found in the middle or at the rear of this train.

Ramps to board the train

This train requires ramp assistance to board.

Seating

This train has standard class seating only. This includes priority seating. Some of these trains also include charging ports and tables.

Toilets

An accessible toilet is located in the middle of the train next to the accessible area.

Standard toilets are not provided on this type of train.

Audio announcements

Audio announcements are provided on this train by the staff on-board. This train has automatic announcements which announce next stop, destination and safety information.

Visual announcements

Each carriage provides a screen which displays passenger information such as next stop, destination and safety information. Please advise our on-board staff if you require any assistance with information.

Train image of a Class 172

Type of train

We operate the Class 323 trains on the following routes:

  • Between Redditch / Bromsgrove and Lichfield, via Birmingham New Street
  • Between Birmingham New Street and Walsall.

This train is formed of 3 carriages. Trains may be joined together on some routes and services.

Staffing

All our trains are served by a team of on-board staff who can help customers. Staff are located in the middle or at the rear of the train.

Ramps to board the train

This train requires ramp assistance to board.

Seating

This train has standard class seating only. This includes priority seating.

Accessible toilets

An accessible toilet is located in the middle of the train next to the accessible area.

Standard toilets are not provided on this type of train.

Audio announcements

Audio announcements are provided on this train by the staff on-board. This train has automatic announcements which announce next stop, destination and safety information.

Visual announcements

Each carriage provides a screen which displays passenger information such as next stop, destination and safety information. ​

Train image of a Class 323