Travel Support Card
Our staff are trained to listen to all passengers.
However, if you would be more comfortable showing a member of staff a card that explains the help you need, you're welcome to download and print our Passenger Support Card. Just fill it in - or ask someone to fill it in for you - and show it to a member of our station or on-train team during your journey.
If you can't download and print the card yourself, our Contact Centre team will be happy to send you one through the post.