Buying Your Ticket

You must always have a ticket for your journey and never complete your journey without one.

Buying a ticket has never been easier. You can buy online, through our app and at station booking office or ticket machine. And if for some reason you can't buy a ticket before you board, we will be happy to sell you one on the train as long as you have cash or card to hand. We'll also offer the following discounts if you qualify:

  • Railcard discounts (including Disabled Persons and Senior Railcards). A Railcard is a great way get discounted rail travel throughout Great Britain, saving you at least a third on the standard fare. You can buy Railcards from any of our ticket offices or online.
  • Concessionary discounts. Available without needing to have a Disabled Persons Railcard, these apply if you need to stay in your wheelchair during the journey or registered blind and travelling with a companion. Ask a member of our station or train teams for more information.
  • English National Concessionary Pass. Disabled or older people who live in the West Midlands can travel for free within the West Midlands boundary area at certain times.

Because we don't have wheelchair accommodation in our First Class compartment we will refund the difference if you have a First Class ticket. If you decide not to travel then we will refund your ticket in full.