Ask Annie

We're looking for over 65s to trial a new personalised travel planning service.

Ask-Annie is a free journey planning service aimed specifically at those over 65 living in the West Midlands.

The service provides tailored door to door journey plans across all modes of public transport via a dedicated help line. Customers can call Ask Annie to discuss specific details for any journey, including accessibility requirements, personal preferences and the use of concessionary passes.

We're looking for 40 more participants to join the trial of the next phase of the service from 31 August 2018. This includes a dedicated journey planning website, supported by our help line.

Anyone aged 65 or over and who lives in the West Midlands area can register their interest in the next phase of the trial by going to the Ask Annie website or by calling Freephone 0808 169 1701 between 9am and 5pm.

About Ask Annie

Ask Annie is a joint partnership between Viaqqio and West Midlands Trains. It is an extension of Car Freedom, a successful trial delivered by Viaqqio in 2015-2016 for older people across the West Midlands to test a range of services to support their travel and lifestyle.

A select group of 10 participants have been using the Ask Annie since May 2018 and meeting together to discuss their experiences and to co-design the service.​

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