St Albans Abbey Train Station
Station message
Please note that this station is unstaffed. Passengers requiring assistance getting on and off the train are strongly advised to pre-book so a member of staff can be present to help them. This can be done by calling Assisted Travel on 0800 092 4260.St Albans Abbey at a glance
Address:
Holywell Hill
St Albans
Hertfordshire
AL1 2DN
Ticket office:
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Seated area available
Station information
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | A Ticket Vending Machine is located at the station entrance. |
|---|---|
| Ticket office opening times | No |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information |
Please contact our Contact Centre team on: 0333 311 0006 Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **St. Albans Abbey station is accredited by the Secure Station Scheme**
|
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | No |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | This station is unstaffed; All of our trains have ramps on board that our conductors are trained to use. We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997 |
|---|---|
| Helpline opening times |
Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) |
| Helpline contact details | Note: 0800 0248997 |
| Customer help points available | Yes |
| Customer help points information | On platform |
| Staff help information | This station is unstaffed; All of our trains have ramps on board that our conductors are trained to use. We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997 |
| Staff help opening times | No |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | A Ticket Vending Machine is located on Platform One. |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| Accessible taxis information | Accessible taxis are not available |
| Accessible public telephones information | Public telephones are not accessible |
| National key toilets available | No |
| Step free access | Yes |
| Step free access information | Level access to single platform from car park |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Impaired mobility set down information | Pick-up possible in car park. |
| Wheelchairs | No |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Indigo |
| Car park 1 spaces | 20 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: Website: https://uk.parkindigo.com/en/west-midlands-trains Telephone: 0330 1235 247 |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 20 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | station platform |
| Rail replacement information | Towards Watford - Public Service bus stop A/Rail Replacement bus stop on A5183 on Holywell Hill near to the station entrance car park. Towards St Albans - Public Service bus stop B/Rail Replacement bus stop on A5183 on Holywell Hill. |
|---|---|
| Airport available | Yes |
| Airport information | Change at Watford Junction for trains to Gatwick Airport. For Heathrow Airport use regular 'Green Line' bus service 724 from St Albans Station interchange. |