Penrith (North Lakes) Train Station
Penrith (North Lakes) at a glance
Address:
Ullswater Road
Penrith
Cumbria
CA11 7JQ
Ticket office:
- Monday to Friday: 05:30 to 19:00
- Saturday: 05:30 to 19:00
- Sunday: 11:30 to 19:00
Note: Advance purchase tickets are available between 09:10 and 16:30 Monday at Saturday and from 08:00 to 16:30 on a Sunday
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Avanti West Coast |
| Ticket office information | Ticket machines can be found in the booking hall. |
|---|---|
| Ticket office opening times |
Note: Advance purchase tickets are available between 09:10 and 16:30 Monday at Saturday and from 08:00 to 16:30 on a Sunday |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | Applicable Operators: TransPennine Express |
| Customer service information | Customers are encouraged to approach a member of station staff for any customer information enquiry.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details |
| First class lounge | No |
|---|---|
| Seated area available | Yes |
| Waiting room | Yes |
| Waiting room information | Seating on all platforms with a waiting room on Platform 1. |
| Trolleys available | Yes |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | An accessible toilet is available on Platform 1, accessed using a RADAR key |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline contact details | Note: 08000 158 123 (08000 158 124 Textphone) |
| Customer help points available | Yes |
| Staff help information | Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| National key toilets information | An accessible toilet is available on Platform 1, accessed using a RADAR key |
| Step free access | Yes |
| Step free access information | This station has step-free access to all platforms / the platform |
| Ticket gates exist | No |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 120 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 8 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Platform 1 |
| Cycle storage information | 12 hoops on platform 1 (2 x cycles per hoop = 24 spaces) |
| Cycle hire available | Yes |
| Cycle hire information | Electric Cycle centre - Auction Mart Lane Castlegate Penrith, Cumbria CA11 7JD - [email protected] 01768864775 St Patricks Boat and cycle hire - Glenridding Ullswater Penrith Cumbria CA11 0QQ - www.stpatricksboatlandings.co.uk 01768482393 |
| Rail replacement information | Rail replacement coach services can be found at the front of the station. |
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Follow this link to find the station map