Crewe Train Station

Crewe at a glance

Address:

Crewe station
Nantwich Road
Crewe
Cheshire
CW2 6HR

Ticket office:

Monday to Friday: 05:30 - 20:00
Saturday: 05:30 - 19:00
Sunday: 08:10 - 19:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets

Station information

Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Station operator Avanti West Coast
Ticket office opening times

Ticket machines can be found in the Booking hall.

  • Monday to Friday: 05:30 - 20:00
  • Saturday: 05:30 - 19:00
  • Sunday: 08:10 - 19:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Penalty fares VT
Top up Smartcards here Yes
Customer service information

Customers are encouraged to approach a member of station staff with any customer information enquiry.

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left luggage

Available: No

Lost property

Available: Yes

First class lounge opening times

Location

On the concourse above platform 5.

To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

  • Monday to Friday: 05:30 - 19:00
  • Saturday: 08:00 - 18:00
  • Sunday: 08:30 - 18:00
Seated area
Yes
Waiting room

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

  • Monday to Friday: 05:30 - 19:00
  • Weekend: 06:00 - 19:00
Trolleys
Yes
Station buffet

Shops and cafes available on P1-5 an P6-11 including the concourse

Yes
Toilets
Yes

The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.

Toilet opening times :

​​​​​​​Monday to Friday: 04.00am - 02.00am

Saturday: 04.00am - 02.00am

Sunday: 06.00am - 02.00am

Baby changing facilities
Yes
Wifi
No
Post box
Yes
ATM machine
Yes
Shops
Yes
Helpline

Passenger assistance meeting point - Ticket barriers near main entrance.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Note:

08000 158 123 (08000 158 124 Textphone)

URL: https://www.nationalrail.co.uk/

Staff help

Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

  • Monday to Sunday: 24 hours
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available

An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

Step free access

Category A - This station has step-free access to all platforms

Ticket gates
Yes
Impaired mobility set down available
Yes
Wheelchairs
Yes
Car park 1 Pedley Street (Car Park 1)
Car park 1 operator Avanti West Coast
Car park 1 spaces 525
Car park 1 opening times
  • Monday to Sunday: 24 hours
Car park 1 charges
  • Daily: £12.50
  • Monthly: £132.00
  • Three monthly: £374.00
  • Annual: £1,200.00
Car park 1 contact details

Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

URL: https://www.nationalrail.co.uk/

Car park 2 Weston Road (Car Park 2)
Car park 2 operator Avanti West Coast
Car park 2 spaces 254
Car park 2 opening times
  • Monday to Sunday: 24 hours
Car park 2 charges
  • Daily: £12.50
Car park 2 contact details

Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

URL: https://www.nationalrail.co.uk/

No bus information available.
Cycle storage available Yes
Cycle storage spaces 186
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

All platforms

Cycle storage information

10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)

22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)

20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)

22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)

17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)

5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)

Short Stay Car Park Pedley Street 18 spaces

Weston Road Car Park 10 spaces

Cycle storage types
  • Stands
Rail replacement information

Rail replacement coach services can be found at the side of the station on the left as you exit.

Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.

Follow this link to find the station map

Live arrivals and departures

Load stations
Last updated:
Loading...