Crewe Train Station
Crewe at a glance
Address:
Nantwich Road
Crewe
Cheshire
CW2 6HR
Ticket office:
- Monday to Friday: 05:30 to 19:00
- Saturday: 05:30 to 19:00
- Sunday: 08:10 to 19:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Seated area available
Station information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Station operator | Avanti West Coast |
| Ticket office information | Ticket machines can be found in the Booking hall. |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase |
| Penalty fares | Applicable Operators: West Midlands Trains |
| Customer service information | Customers are encouraged to approach a member of station staff with any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property | Yes |
| Lost property contact details |
| First class lounge |
|
|---|---|
| First class lounge information | Location On the concourse above platform 5. To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line. |
| Seated area available | Yes |
| Waiting room |
|
| Waiting room information | Platform 5 and Platform 6 as well as the Calm Corner on Platform 5 |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Station buffet information | Shops and cafes available on P1-5 an P6-11 including the concourse |
| Toilets available | Yes |
| Toilets information | The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. Toilet opening times : Monday to Friday: 04.00am - 02.00am Saturday: 04.00am - 02.00am Sunday: 06.00am - 02.00am |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | No |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Helpline information | Passenger assistance meeting point - Ticket barriers near main entrance. We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline contact details | Note: 08000 158 123 (08000 158 124 Textphone) |
| Customer help points available | Yes |
| Staff help information | Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Unknown |
| National key toilets information | An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access |
| Step free access | Yes |
| Step free access information | Category A - This station has step-free access to all platforms |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Car park 1 | Pedley Street (Car Park 1) |
|---|---|
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 525 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website. Different rates apply to non rail users, please speak to a member of staff. |
| Car park 2 | Weston Road (Car Park 2) |
| Car park 2 operator | Avanti West Coast |
| Car park 2 spaces | 254 |
| Car park 2 opening times |
|
| Car park 2 charges |
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| Car park 2 contact details | Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff. |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 186 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | all platforms |
| Cycle storage information | 10 hoops on platform 3 (2 x cycles per hoop = 20 spaces) 22 hoops on platform 5 (2 x cycles per hoop = 44 spaces) 20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces) 22 hoops on platform 11 (2 x cycles per hoop = 44 spaces) 17 hoops on platform 12 (2 x cycles per hoop = 34 spaces) 5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces) Short Stay Car Park Pedley Street 18 spaces Weston Road Car Park 10 spaces |
| Rail replacement information | Rail replacement coach services can be found at the side of the station on the left as you exit. Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level. |
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Follow this link to find the station map