Colwyn Bay at a glance
Address:
Colwyn Bay stationPrinces Drive
Colwyn Bay
Conwy
LL29 8DF
Ticket office:
Monday to Friday: 06:15 - 19:15Saturday: 06:15 - 19:15
Sunday: 09:30 - 16:30
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
- Seated area available
Station information
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Transport for Wales |
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. You can get a TFW SmartCard on our website: www.tfw.wales |
| Penalty fares | AW |
| Top up Smartcards here | Yes |
| Customer service information | Contact our Customer Relations team directly via the Transport for Wales Website. |
|---|---|
| Left luggage | Available: No |
| Lost property | Available: Yes Telephone: 03333 211 202 |
| Seated area | No
|
|---|---|
| Waiting room | On each platform.
|
| Station buffet | No
|
| Toilets | Yes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours. Baby changing facilities in ladies and gents toilets |
| Baby changing facilities | Yes
|
| Wifi |
Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
|
|---|---|
| Staff help |
|
| Induction loop available | Yes |
| Ticket machine | The ticket machine is available during ticket office opening hours. The ticket machine takes cash, debit and credit cards. The ticket machine is next to the booking office. Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes
|
| Step free access | Category A. Step free access is available from the station car park and a footbridge with lifts connects both platforms. |
| Ticket gates | Ticket gates available during ticket office opening hours. Yes
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | APCOA |
| Car park 1 spaces | 75 |
| Car park 1 opening times |
|
| Car park 1 contact details |
| Onward travel | Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
|---|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 20 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | 10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge. |
| Cycle storage information | 5 hoops |
| Cycle storage types |
|
| Rail replacement information | The rail replacement bus stop is in the station car park. |
|---|---|
| Taxi rank |