Why short notice timetable changes may occur

What's happening?

Before the pandemic, we recruited over 100 extra drivers. Unfortunately, due to Covid-19 and social distancing constraints, our driver training programme has been severely disrupted with over 25,000 training days lost. This has significantly increased the amount of time it takes trainees to become fully qualified train drivers. This unprecedented situation has resulted in trains being cancelled at short notice and fewer carriages being available on some services. We are also seeing Covid cases rising again among our workforce. We always aim to cover as many services as possible through staff working overtime but this is not always possible, particularly at popular holiday times such as school holidays and half-terms.

How will this affect me?

We're working hard to run as many trains as we possibly can, but services are subject to cancellation or alteration. We are stepping up training and taking measures to cover as many services as we can. Where we can get buses and drivers, we are also running rail replacement services to keep passenger moving. We always keep our journey planner, live departure boards and app up to date with all the latest changes. Please check the National Rail Enquiries journey planner to see how this affects your journey.

These changes are in addition to any planned improvement work or any ongoing incidents shown in our Travel Updates.

What are my options?

Keep yourself up-to-date with how this is affecting our services:

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Delay Repay

If you're delayed by 15 minutes or more, you may be entitled to Delay Repay compensation. Keep hold of your ticket and submit your claim online within 28 days.