Full travel guidance
Before you set off
Make yours a contactless journey.
Travel at quieter times. If you can change your routine, travel between 10am-3pm or after 6pm on weekdays, chances are there'll be more space onboard and your ticket will be cheaper too, making it more comfortable for you and for those people that need to travel at busiest times. Use our 'How busy is my train tool?' to find quieter trains.
Don't want to stand in line? Buy online and with a barcode ticket you don't have to pick up or handle a paper ticket. You do need a ticket before you board the train.
Wear a face covering if you can. Please be considerate to people around you in our stations and on our trains.
Pay by phone for your car park. Avoid waiting in line, get your ticket from the comfort of your car - available online, in-app and pay by mobile. Set up an account before you leave home. At some stations car park spaces might be blocked off to help with queuing.
On the train
Taking extra care on board our trains.
Reservations. As a ‘turn-up-and-go’ train company, we are not able to offer seat reservations on our services like you may find on some long distance operators.
You can help everyone by following the guidelines - Wear a face covering, if you can. Carry hand sanitiser, wash your hands before and after you travel, and take your rubbish with you.
You'll see more cleaning during your journey. We've increased our on-train cleaning - our team will be paying particular attention to surfaces people touch most.
We're still here for you. A Senior Conductor will be available on every train. They'll make announcements to let you know where they are if you need to talk to them. Please remember you must get your ticket before you board. If things have changed at other operator's stations we'll try and let you know that too.
Wash your hands on board. All our trains have toilets; we’re paying extra attention to keeping them topped up with soap and water.
If the train is full and you feel uncomfortable to travel. We recommend that you wait for the next service. If that is not possible, please wear a face covering, if you can.
What happens if I see a crime or anti-social behaviour? Text 61016 and British Transport Police will pick up your message 24/7, and take action where they can. In an emergency, always call 999.
Video: Enhanced cleaning on our trains
Video: How to buy tickets using our app
Video: Enhanced cleaning at our stations