Delay Repay FAQs

Frequently asked questions about claiming compensation for a delay.

Delay Repay compensation

If you have a valid ticket for your journey, you can claim compensation for delays of just 15 minutes or more.

You can claim Delay Repay on our daily tickets, Season Tickets and Flexi Seasons.

Find out more, including how much compensation you might be entitled to, on our Delay Repay page.

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If you activate a day of travel on your Flexi Season ticket, you can claim compensation for delays of 15 minutes or more. You can also make a claim if you activate a day's worth of travel and choose not to travel at the last minute due to the train delays.

  • Online: The easiest way to claim is via our online Delay Repay form
  • By post:
    • Download a Delay Repay claim form PDF or pick up a copy from our staffed stations
    • Post the completed form in an envelope to:
      Freepost WEST MIDLANDS RAIL DELAY REPAY

Find out more, including how much compensation you might be entitled to, on our Delay Repay page.

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