Delay Repay FAQs

Frequently asked questions about claiming compensation for a delay.

You can apply by completing our online Delay Repay form.

If you have a ticket on Smartcard: where prompted to upload a copy of your ticket, please upload an image of the front of your Smartcard showing your name (if applicable) and the card number.

Make a claim through our Delay Repay scheme

The 28 day deadline for making claims for journeys before 10 December has now passed.

Please contact Customer Relations for any issues relating to this period.