Frequently asked questions about claiming compensation for a delay.
Delay Repay FAQs
Delay Repay compensation
How can I get compensation when there is disruption to my journey (Delay Repay)?
You can apply by completing our online Delay Repay form.
If you have a ticket on Smartcard: where prompted to upload a copy of your ticket, please upload an image of the front of your Smartcard showing your name (if applicable) and the card number.
Make a claim through our Delay Repay scheme
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